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rajat00700
Beginner

Call coming on second line getting the beep sound as well as voice cracking at that time

I have configured a hunt group with broadcast with the all user in the hunt group sharing the same 6 lines on there  7965 phones. When call came on the first line and the first user is busy on call another call come on the hunt it land on the second line at that time the fist person who is on call hear the beep sound and there is voice cracking at same time. There are two question :

1) Had anyone faces the same problem?

2) Can we restrict the beep sound when call came on second line?

1 ACCEPTED SOLUTION

Accepted Solutions
Chris Deren
Hall of Fame Master

Yes, you can set the Ring Active policy to Disabled on the DN.

HTH,

Chris

View solution in original post

4 REPLIES 4
Chris Deren
Hall of Fame Master

Yes, you can set the Ring Active policy to Disabled on the DN.

HTH,

Chris

View solution in original post

Chris Its working fine when call is landing on the same line.But when the call is landing on another line of phone I am still getting the beep.

Rob Huffman
Hall of Fame Community Legend

Hi Rajat,

You would need to use the setting that Chris kindly gave you on all

the secondary DN's on the IP phone

Cheers!

Rob

"Everything is broken" - Bob Dylan

rajat00700
Beginner

Thanks--- Chris and Rob.

I implemented it  on the IP Phones  There is no beep sound now.

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