10-08-2020 04:33 AM
I have put call forwarding on my Extension (Forward to Mobile Number in case of no Response.) either someone call from internally or Externally.
Now If someone call me from inside the Office (Ext e.g. 212 to my Ext 220), call forwarding is WORKING FINE
But if someone is call from outside (e.g. 0540024616 to my number 0112684220), call Forwarding is NOT WORKING.
Below is analyzer from Outside call.
10-08-2020 04:41 AM
Hello,
Can you check at the line the CSS at the "Forward No Answer Internal" and the "Forward No Answer External"?
George
10-08-2020 04:42 AM - edited 10-08-2020 05:12 AM
Isp will block calls if sent with the mobile number as calling number. So on gateway change forwarding settings from originator to first redirect or last redirect number.
10-08-2020 09:33 AM
Can you paste the debug messages for forwarded calls. so we will have more clarity what calling and called number is send to ISP.
10-09-2020 03:01 AM
Check gateway Device Pool and make sure it has a Local Route Group assigned. Although the parameter Roger mentions may over-ride this.
10-08-2020 05:54 AM - edited 10-08-2020 05:55 AM
A few things to check.
10-09-2020 07:35 AM
you need to debug on gateway if which calling number is sent out to PSTN. If that is not your Office number (but original caller number), the PSTN provider will block that transfer call
04-24-2021 09:48 AM - edited 04-25-2021 08:23 AM
However it does not apprehend when I want to invite a question or make a statement. It's like I'm nonetheless on mute irrespective of whether or not I unmute my cellphone or observe as you can check. Nor does it help with I unmute my webex icon.
04-27-2021 01:05 PM
All great answers above. I would only add that some carriers have the capability of looking at the Diversion Header to be able to forward a call that does not have the from number in the DID range. On the SIP trunk to the CUBE you will want to check "Redirecting Diversion Header Delivery - Outbound" to include the Diversion Header in the SIP invite. The Carrier will see the number they need to see int he Diversion Header and continue the call. Some carriers may need to turn this on for you.
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