Call Forwarding restriction

[Jerrytech1]

CUCM 11.5, 8841 phones. Is it possible to restrict a phone to only be able to Forward the Prime line and not the other lines that appear?

[George Sotiropoulos]

Hello,

You may try to configure the Call-Forward All CSS to none (so no forwarding) on this secondary line.

George

[Jerrytech1]

Thanks George. They actually forward both lines to different services/numbers at end of day. One user accidentally cancels the forwarding on line 2 thinking they are getting ready to forward line 1. Even with Use Prime LIne active, the user can still forward/cancel any line appearances.

[Nithin Eluvathingal]

I think educating the user will be the best option.