08-08-2016 08:59 AM - edited 03-18-2019 12:04 PM
Hello,
I have setup a call routing where the call hits RDP number and from there it goes to 3 different remote destinations, which I have configured as Hunt Group. Now when I am setting "Forward Unanswered Calls to Destination" then its not getting forwarded to desired number.
But when I am calling HG then call is getting forwarded using the settings under hunt pilot, its not working when the call is coming through RDP. I am using same forwarding number for all 3 HG's. So when all 3 regions ring, it should forward the call to forwarded number.
Please let me know how to forward calls in this scenario ?
Thanks in advance!!!
Solved! Go to Solution.
08-09-2016 06:19 AM
RDP Can only be used to call off-net \ outside the cluster.
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/8_5_1/ccmf...
HTH
JB
08-08-2016 09:44 AM
I don't think it's possible, pls refer below discussion as well for more clarity..
https://supportforums.cisco.com/discussion/13047601/cucm-call-forward-scenario-question
Suresh
08-09-2016 04:59 AM
Thanks for the link, so is there any way we can forward incoming calls from RDP to Hunt Group ?
I want incoming calls from RDP to be forwarded to a number, if its not answered by any line member under hunt group.
08-09-2016 06:19 AM
RDP Can only be used to call off-net \ outside the cluster.
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/8_5_1/ccmf...
HTH
JB
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