Call Forwarding

[ankit.chauhan7]

Hello,

I have setup a call routing where the call hits RDP number and from there it goes to 3 different remote destinations, which I have configured as Hunt Group. Now when I am setting "Forward Unanswered Calls to Destination" then its not getting forwarded to desired number.

But when I am calling HG then call is getting forwarded using the settings under hunt pilot, its not working when the call is coming through RDP.  I am using same forwarding number for all 3 HG's. So when all 3 regions ring, it should forward the call to forwarded number.

Please let me know how to forward calls in this scenario ?

Thanks in advance!!!

[Suresh Hudda]

I don't think it's possible, pls refer below discussion as well for more clarity..

https://supportforums.cisco.com/discussion/13047601/cucm-call-forward-scenario-question

Suresh

[ankit.chauhan7]

Thanks for the link, so is there any way we can forward incoming calls from RDP to Hunt Group ?

I want incoming calls from RDP to be forwarded to a number, if its not answered by any line member under hunt group.

[Jitender Bhandari · Accepted solution]

RDP Can only be used to call off-net \ outside the cluster.

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/8_5_1/ccmf...

Remote Destination

Phones that are available for Mobile Connect answer and pickup and that can leverage Mobile Voice Access and Enterprise Feature Access for two-stage dialing. Remote destinations may include any of the following devices: •Single-mode mobile (cellular) phones •Smartphones •Dual-mode phones •Enterprise IP phones that are not in the same cluster as the desk phone •Home phone numbers in the PSTN.

HTH

JB