Call Handler Question

[Bob Dickens]

          I'm new to call manager and could use some help. We are running call manager and unity connection 8.5. I have a dn and   route point created. When I call the extension, unity thinks it is a mailbox, not a system handler . It justs ask me to leave a message.    I have the forwarded routing rule set to forwarding station = extension (this is the same extension as the dn and cti). I don't know enough about this system to even know what other information you may need to help me, so please let me know.

Thanks in advance for any help.

[Jaime Valencia]

If you're dialing directly the CTI RP and it has CFA to VM you don't need any routing rule, just create a call handler with the same DN on CUC.

HTH

java

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[Bob Dickens]

Thanks for your response. I removed the routing rule and I received the same response from unity. While researching I found someone was saying that I need to turn on "redirecting diverson header delivery - inbound" and "redirecting diverson header delivery - outbound" in the SIP Trunk. Could that be the problem?

[Jaime Valencia]

So you have a SIP integration??

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

[Bob Dickens]

It is my understanding that it is only from the cube to call manager.

[Chris Deren]

Check the call in RTMT port monitor or Remote Port status monitor available for download from ciscounitytools.com to see what the call is arriving as.

Chris