Re: Call Manager 8.5.1 to 8.6.3

Jacob Webb · ‎03-04-2014

Can someone send me a link to download the Call Manager 8.6.3 upgrade as well as instructions to upgrade from 8.5.1?

Jaime Valencia · ‎03-04-2014

You can easily find them at cisco.com, theres a support option which has, both, downloads and documentation. Go to each one and just browse thru the voice options to find them, or simply search cucm upgrade guide.

Sent from Cisco Technical Support iPad App

HTH

java

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aaroncoffman · ‎03-04-2014

Jacob,

Be sure to pay close attention to your hardware configuration and it's compatibility to 8.6. 7825H3s are especially fun.

Don't forget the COP File.

Regards,

Aaron

Aman Soi · ‎03-04-2014

Hi Jacob,

refer this link and the attachments included .

https://supportforums.cisco.com/message/4058756#4058756

Hope this helps.

regds,

aman

Jacob Webb · ‎03-05-2014

Thanks for the replies guys. However, I don't see the upgrade file as an option. Most of what it looks like I can download is for Unity. Here are my options:

chingkiatlee · ‎03-05-2014

Hi Jacob, The Unified Communications Manager / Cisco Unity Connection update is the 1.

Cause Cisco Unified Communcation Manager and Cisco Unity Connection is using the same source.

Aman Soi · ‎03-05-2014

Hi Jacob,

click on link

http://software.cisco.com/download/release.html?mdfid=283782839&catid=278875240&softwareid=282074295&release=8.6(2a)SU4&relind=AVAILABLE&rellifecycle=&reltype=latest

regds,

aman

Jacob Webb · ‎03-05-2014

Hi, sorry to be a bother. This is my first upgrade.

Isn't this supposed to be a .cop file? The one in the link is an .iso.

aaroncoffman · ‎03-05-2014

Jacob,

Since this is your first upgrade you should read The upgrade guide in detail. In all actuality anytime you doing upgrade you should read the guide just in case something new had been added or in case you missed something previously.
You can start here www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/rel_notes/8_6_1/cucm-rel_notes-861.html#wp1996609
But all you really have to do is Google call manager 8.6 upgrade.

There are two files you will need. One is a COP and another is an ISO. The COP file gets the call manager ready for a major upgrade. The ISO contains the software to upgrade.

Have a good test plan that covers every feature you utilize for after the upgrade. You should review this plan with a senior engineer or someone that is a power user of the phone system.
I recommend running through it before the upgrade to make sure something not working was not a result of the upgrade.

After you're done with the upgrade he will want to make sure the phones have the correct firmware load.
Check registration of everything. Check replication, reporting and alerts.

Just have a thorough checklist/plan.

Best of luck.

Aaron

Jaime Valencia · ‎03-05-2014

You also need to review the release notes, the new and changed info, along with the upgrade guide.

Not to mention the HW compatibility guide as well.

HTH

java

if this helps, please rate