Call monitoring

[SolDominguez]

Hello! I'm looking for a way to monitor live calls without recording them in a virtual setting with Cisco desktop phone model CP-8845. What software do you use, can we do it directly from the phone itself?. This is an important feature to be able to provide timely coaching for employees, especially  new hires. 

[bill.king1]

Are these phones part of a contact center like UCCE or PCCE? If so, there are options for monitoring using say Cisco Finesse. 
Some of the third-party recording solutions like Calabrio also allow you to live monitor a phone, even if you're not recording them.

[Mohammadreza Hadi]

for "whisper coaching" feature, you must deploy cisco contact center servers like >> uccx,pcce,ucce..
also other cisco gold partner solutions like "imagicle" provide some module like >> imagicle attendant console >> which gives you whispers coaching feature.. (which is working alongside of your cisco phone..)

see this >>
https://www.imagicle.com/en/products/attendant-console/