Call Pickup Fail in 3905

[willribeiro]

Hi,

I set up a call pickup group in CUCM 8.6 and associated 3 extensions (1001, 1002 and 1003), on the Cisco Ip Phone 3905.

When I call from extension 1001 to 1002, while is ringins, I press the "center button" on extension 1003, but nothing happens, I do not have the Menu options to select "Pickup".

Firmware: CP3905.9-4-1-0

I have a template softkey configured

Off Hook

On hook

[Maren Mahoney]

Let me ask the obvious question first: You have applied that softkey template to the phones in question and reset them, yes?

If you have (and I'm sure you have), it may be a firmware issue. I seem to remember the CP3905.9-4-1-0 version being a bit buggy. Can you upgrade on one or two of the phones to see if it solves the problem?

[Chris Deren]

According to 3905 user guide here are the steps to answer pickup call:

1. Press the Feature button.
2. Use the Navigation pad to scroll and select Pickup.
3. Press the Feature button to transfer a ringing call within your pickup group to your phone.
4. Lift the handset to connect the call.

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/3905/10_0/english/user_guide/IP05_BK_U2FC56CE_00_user-guide-3905_10_0.pdf

is that what you are doing?

[Added Solucoes]

When pressing the feature button does not display any option to call pickup.

[willribeiro]

Hi, Chris Deren.

When pressing the feature button does not display any option to call pickup

[willribeiro · Accepted solution]

To capture the call by pressing: Back button >> Feature Button