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- About Added Solucoes
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Member since
01-10-2012
63
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0
Helpful
4
Solutions
08-12-2019
07:35 AM
Hi @gorourke , Is there some forum or talk about function procedure to UCCX reports? Best regards
... View more
Created by
Added Solucoes
in Contact Center
in Contact Center
07-22-2019
09:50 AM
07-22-2019
09:50 AM
Hi @gorourke Thank you for answered. Now I am stepped in the Report Definition step using the guide :https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/intelligence_suite/intelligence_suite_1106/user/guide/cuic_b_cisco-unified-intelligence-center-report/cuic_b_cisco-unified-intelligence-center-report_chapter_010.html Do you know if there some documentation step by step how to create customized report, even if you have to copy an existing report and change only a small parameter. Best regards
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Created by
Added Solucoes
in Contact Center
in Contact Center
07-22-2019
07:52 AM
07-22-2019
07:52 AM
Hi team, I tried to create a new report based in the stored Procedure: sp_common_skill_csq_interval. I am using the default parameters and fields. I have exported the xml file and tried to import in UCCX but receive the error message: Import could not be completed: File chosen is Report Definition template, please choose Report template file. Does anybody know know should be done this ? Best regards,
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Created by
Added Solucoes
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
07-19-2019
06:18 AM
07-19-2019
06:18 AM
Hi, Customer complete register on SNTC Portal sucessfully 2 days ago. If he tries to acess SNTC portal, the page loaded lead him to main page where he has the option to start registration again. Could you check for me what is the problem? Thanks in advance. Luciano
... View more
- Tags:
- SNTC Registration
Created by
Added Solucoes
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
05-29-2019
07:05 AM
05-29-2019
07:05 AM
Ye, Tried again and now it´s working. It was not necessary to clear cache. I think this is a issue and is not the first time I had this problem. Usually I had to repeat this process 4 ou 5 times each time I had to add a new Delegated admin before, including this one.. Anyway, this can can be closed. Thanks in advance.
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Created by
Added Solucoes
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
05-27-2019
01:36 PM
05-27-2019
01:36 PM
SNTC portal was enabled for customer, information of devices was already uploaded about 5 days ago, but cannot enable CSAM portal for delegated admin. Cannot pass from review contract, on CSAM screen. Tried the same process with different navigators (Explorer, Chrome, Firefox) and get the same results Could you check for me, please? Thanks in advance.
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Created by
Added Solucoes
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
04-18-2019
01:12 PM
04-18-2019
01:12 PM
My user´s company is recognized on CSAM but the checkbox to select roles of CBR Admin and CBR User are not enabled. So I cannot designate this roles for user. thanks in advance.
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Created by
Added Solucoes
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
04-18-2019
10:05 AM
04-18-2019
10:05 AM
Hi, Customer is not able to add my user´s company to CSAM. Could you check for me, pls? Thanks in advance. Luciano.
... View more
- Tags:
- csam
Created by
Added Solucoes
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
04-05-2019
12:09 PM
04-05-2019
12:09 PM
Customer is not able to complete Self Onboarding registration. I got an warning message that says the contract is not active or not associated to customer´s CISCO account. On CISCO Profile manager we can see the contract was associated. Can you help, pls?
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Created by
Added Solucoes
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
03-07-2019
05:16 AM
03-07-2019
05:16 AM
Hi,
Customer needs to change End Customer Name on SNTC / CSAM Portal.
Can you help me, please?
... View more
- Tags:
- CHANGE CUSTOMER NAME
Created by
Added Solucoes
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
02-18-2019
05:39 AM
02-18-2019
05:39 AM
Hi,
SNTC Portal are now reporting collected information, but no contracts are assoicated with equipments.
Checking inventory summary we had the following messages for failed information:
Reason: 0
Reason description FAILED: SNAS validated data not available. According to my research, SNAS message is related to serial number information that for some reason is not processed or not collected.
Can you help me, please?
Thanks in advance,
Luciano.
... View more
Created by
Added Solucoes
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
02-14-2019
09:25 AM
02-14-2019
09:25 AM
Hi,
Any news about this case?
Thanks in advance.
... View more
Created by
Added Solucoes
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
02-05-2019
11:23 AM
02-05-2019
11:23 AM
Hi,
My account service reports me the customer change the end customer name and all new contracts are bounded with this name.
As you said (Secretaria) is part of main organization (Governo).
When the portal was activated in past we registered a valid contract at that time that was bound to (Governo).
According to my local reseller, all is required is that you bound a valid contract at (secretaria) to SNTC portal registration.
Can you do this change?
Thanks in advance.
Luciano.
... View more
Created by
Added Solucoes
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
02-05-2019
08:14 AM
02-05-2019
08:14 AM
SNTC portal was registered sucessfully for a specific customer, but only menu available options are All Collectors.
According to my experience with other customers, after SNTC portal registration, we are able to see other menu options available, like upload processing for example.
Could you check for me, pls?
Thanks in advance.
Luciano.
... View more
08-12-2019
Hi @gorourke , Is there some forum or talk about function procedure to
UCCX reports? Best regards
Created by
Added Solucoes
in Contact Center
07-22-2019
07-22-2019
Hi @gorourke Thank you for answered.Now I am stepped in the Report
Definition step using the guide
:...
Created by
Added Solucoes
in Contact Center
07-22-2019
07-22-2019
Hi team, I tried to create a new report based in the stored Procedure:
sp_common_skill_csq_interval....
Created by
Added Solucoes
in Smart Net Total Care Portal and Collector Discussions
07-19-2019
07-19-2019
Hi, Customer complete register on SNTC Portal sucessfully 2 days ago. If
he tries to acess SNTC port...
Created by
Added Solucoes
in Smart Net Total Care Portal and Collector Discussions
05-29-2019
05-29-2019
Ye, Tried again and now it´s working. It was not necessary to clear
cache. I think this is a issue a...
Created by
Added Solucoes
in Smart Net Total Care Portal and Collector Discussions
05-27-2019
05-27-2019
SNTC portal was enabled for customer, information of devices was already
uploaded about 5 days ago, ...
Created by
Added Solucoes
in Smart Net Total Care Portal and Collector Discussions
04-18-2019
04-18-2019
My user´s company is recognized on CSAM but the checkbox to select roles
of CBR Admin and CBR User a...
Created by
Added Solucoes
in Smart Net Total Care Portal and Collector Discussions
04-18-2019
04-18-2019
Hi, Customer is not able to add my user´s company to CSAM. Could you
check for me, pls? Thanks in ad...
04-05-2019
Customer is not able to complete Self Onboarding registration. I got an
warning message that says th...
03-07-2019
Hi, Customer needs to change End Customer Name on SNTC / CSAM Portal.
Can you help me, please?
02-18-2019
Hi, SNTC Portal are now reporting collected information, but no
contracts are assoicated with equipm...
Created by
Added Solucoes
in Smart Net Total Care Portal and Collector Discussions
02-14-2019
02-14-2019
Hi, Any news about this case? Thanks in advance.
Created by
Added Solucoes
in Smart Net Total Care Portal and Collector Discussions
02-05-2019
02-05-2019
Hi, My account service reports me the customer change the end customer
name and all new contracts ar...
Public Statistics
| Date Registered | 01-10-2012 10:20 AM |
| Date Last Visited | 08-20-2019 11:56 AM |
| Total Messages Posted | 63 |
Helpful Votes Given To
| User | Helpful Count |
|---|---|
| 773 | |
| 5 | |
| 10 | |
| 5 | |
| 5 |
