Call recording issues with Jabber

[joekarter]

Prior to switching to Jabber, we used IP Communicator.  We have recorded calls with IPC for some time now without issue.  Now that we are on Jabber, we are getting out of sync recordings using the exact same recording server.  As an example:  Lady asks question, man answers.  That is the normal call flow.  But at some point in the call, and it varies, all at once you have man answers question, lady asks question.  This has been going on since February 2020.  We have tried various fixes including different versions of Jabber, but nothing seems to fix the issue.  Physical phones and IPC do not have this issue, only Jabber.

Has anyone else experienced this, or something like this?  We can't be the only ones having this issue.  I am just looking to see if we are unique in this experience.

Thanks for your responses.

[Mohammed al Baqari]

Hi,

Can you elaborate on what recording config used (span or forking), etc

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[joekarter]

We are using forked audio with built in bridge for recording.

[Ricko Suave]

Hello! Did you get able to resolve this? We are facing the same issue with Jabber and Calabrio recording server. This is happening to random agent on random calls.

Thanks!

[joekarter]

Yes, we solved this by moving to Webex as our softphone client attached to CUCM. As soon as we did that, all our call recording issues were resolved.
I hope this help!

[John.McCartney1]

We are moving to Jabber from Cisco IPC and are now experiencing issues with outbound calls but only for a narrow type of call. India users making outbound calls using Calabrio recordings are out of sync and are the same symptoms mentioned above. Inbound calls through CVP/contact center are fine, internal calls are fine. Users in AMER region are fine on all types of calls (inbound/internal/outbound); we eventually will try with EMEA & APAC regions. We are in the testing phase of Jabber and not sure what is causing this behavior. Jabber is using built-in bridge and we are using the same Cisco/Calabrio infrastructure as when using Cisco IPC for softphone calls/Calabrio recordings, which has no issues with outbound calls in India. Anyone ever figure this out?

[John.McCartney1]

We resolved our issue with outbound calls from India being out of sync in Calabrio recordings. We had to determine the voip dial-peer used by outbound calls and then to add 'no vad' to it. Hopefully this helps someone else.

[Anakinrsubjff]

The recordings are consistently going out of sync, depicting an unusual reversal in the call flow. For example, a caller asks a question, and while the typical response should come from a different party, the recording suddenly portrays the responder asking a question instead. This discrepancy has been ongoing since February 2020. We've explored various solutions, including updating Jabber versions.