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UCCX 12.5.1 SU3 ES04I have two queues: Our corporate operators and our Help Desk. When the operator answers the phone, I record the caller name and CLID in a variable. Then the operator transfers the caller to the help desk. When I look at the CL...
I have a script that reads and writes XML files from the root of Directory just fine. Recently, I have had the need to create sub folders. I can read from the sub folders, but each time I try to write (upload) the file, it places the new file in th...
Prior to switching to Jabber, we used IP Communicator. We have recorded calls with IPC for some time now without issue. Now that we are on Jabber, we are getting out of sync recordings using the exact same recording server. As an example: Lady as...
I have many users that are now working from home. Some of them do not have voice mail because their job duties don't require it. They were given Jabber for Windows to use as a softphone for home use. Several times a day, I get multiple notificatio...
I currently have 424 Jabber for Windows clients rolled out of the 1053 total I need to complete. I have at least 20 users that report audio issues: Static, crackling, dropping words or lost audio for 2 to 10 seconds, and/or dropped calls. This hap...
If I create a session as shown above, how does the second script know what session to look for to get the data? It's the same question I already have: How can I pass data from one script to another during a manual transfer/conference from the agen...
I don't want to display them on Finesse. I want to populate a variable that I can act upon from within the script. As an example, I want to be able to look at the caller ID and phone number, then determine if this is a call from an internal or exte...
It's not that I want them to see it in Finesse, that is already working. I need to populate a variable (CLID) that I can act upon with the script. It is more than just trying to display it in Finesse. Sorry I was not clear about this.
It took me a bit, but I finally found this issue. In my upload step (of you look closely) you will see that I put a "\" ahead of the subdirectory. This is what caused my issue. I simply removed that and now everything is working as expected. I ho...
