calling conference now from 7821 not working

[itzikma@2bnet.co.il]

hi

i have an issue with conference now CUCM 12.5

if i call from 7821 call immediately disconnected from other models it works ok (6921 for example   

[Nithin Eluvathingal]

Conference Now Number must be reachable irrespective of the phone model. Check the Calling Search Space of the 7821 phone from which you  are calling Conference Now Number.

[itzikma@2bnet.co.il]

hi

thank you for reply 

the css is configured ok the type of phone is deferent 6921 is working

[Nithin Eluvathingal]

When you calling conference now number are you getting the IVR ?

What you exactly mean by not working. Is it the IVR not playing or you are not able to login to your meeting number ?

[Ibrahim AlQumairi]

Please check the phone configuration to ensure that it is enabled for Conference Now. If the phone is not configured correctly, Conference Now will not work. For more details on configuring Conference Now, please see the following link: https://www.cisco.com/c/en/us/support/docs/unified-communications/unified-communications-manager-callmanager/211544-How-to-Configure-Conference-Now-Feature.html

Additionally, as mentioned by @Nithin Eluvathingal, the phone's CSS must be reachable to the Conference Now partition.

[itzikma@2bnet.co.il]

hi

phone configuration is fine we might be hitting a bug

[Carlo Poggiarelli]

Hi,

Do you receive a fast busy tone or an error message?

Also please post the sdl trace to see if we find something there.

Please let us know

Regards

Carlo