Calling IVR from my cucm no digit accepting

[ma7moud.geek1]

Dear All,

As the subject say, I have cucm deployed in my company when the users calls numbers that has IVR the digits is not working. Example:

User dialed a number and the IVR answers for support click 1 >> user click one nothing happens.

I dialed this number from my mobile and the IVR working so I'm sure there's something wrong with my system.

thanks in advance. 

[Sanjay Bishnoi]

how you are using ur setup

can you running config of gw

[Chris Deren]

Change the following on your dial-peers:

dtmf-relay sip-notify rtp-nte

to:

dtmf-relay rtp-nte sip-kpml

[Chris Deren]

So, you have issues with DTMF recognition, you need to give us more details. Please describe the call flow listing all components, i.e. 

mobile phone --> Cisco GW/CUBE --> SIP/H323/MGCP --> CUCM --> IVR (what is the IVR platform), etc.

then provide "show run" from your GW/CUBE along with number being dialed, we will then prompt for additional debug commands once we understand protocols involved.

[ma7moud.geek1]

Sorry For the delay:

Cisco Phone --> CUCM --> SIP -->CISCO CUBE --> External (Unknown)IVR 

and  my running config in attachments:

[mohsin majeed]

Hi,

I am facing the same kind of issue once dial outside some other company IVR; not accepting digits.

Call flow : Cisco SIP phone -> cucm --> SIP --> CUBE --> SIPTrunk --> ITSP --> IVR

- When i uncheck "MTP required" option in cucm sip trunk , incoming call on CUC AutoAttendant and then transfer to end user on DID or NonDID number fails. But, dialing to any other company IVR works well.

- When i check "MTP required" option and select g711alaw on CUCM sip trunk, incoming call on CUC works but dialing to any other company IVR don't accept digits.

Run config as attached