Cannot add Cisco 8865 to CUCM 10.5.2

[John Ruhl]

Hi, we are running CUCM version 10.5.2 and are trying to add an 8865.  I have installed the lasted version of the .cop file (cmterm-8845_65-sip.11-0-1-11.k3.cop.sgn) in the Publisher and all the Subscribers.  I restarted the TFTP service on all of the servers as well, but when I try to add the device I am unable to select the phone type.

What am I missing?

[Carlo Poggiarelli · Accepted solution]

Hi ,

you need to download latest device pack for cucm 10.5 http://software.cisco.com/download/release.html?i=!y&mdfid=285963825&softwareid=282074299&release=10.5(2.12025)&os=

You need to install it on all server in the cluster and reboot

HTH

Regards

Carlo

[Nadeem Ahmed]

You can install the device pack 10.5(2.13042) with no issues. It is the latest device pack and can be installed on your call manager version.

https://software.cisco.com/download/release.html?i=!y&mdfid=285963825&softwareid=282074299
&release=10.5(2.13029)&os=

Cisco Unified Communications Manager 10.5(2.13042) Device Package - Compatible UCM Version: 10.5 
cmterm-devicepack10.5.2.13042-1.cop.sgn


Note: you have to reboot the cluster after you install the device pack.

Br,

Nadeem Ahmed

PS: Please rate all useful post.

[Manish Gogna · Accepted solution]

Hi John,

I agree with Carlo [+5], for enabling new device types on cucm you need to install the device pack as suggested on all the servers followed by a clusterwide reboot. TFTP service restart is generally needed when we are doing a normal firmware version upgrade by installing the individual firmware file or device pack.

Manish

[Jaime Valencia · Accepted solution]

http://docwiki.cisco.com/wiki/CUCM_FAQ#Adding_support_for_new_endpoints