We are in the process of shutting down one of our data centers and turning up a new one.  Our plan is to build a new subscriber in our new datacenter then shut down the one no longer needed when we shut down the old one.  We are able to do this with ...

We have recently outsourced our Service Desk.  We have set up a translation pattern using the old number used for our service desk to their number.  This way we minimized the impact to our internal users.   Now management want to see the call volume ...