08-21-2009 09:37 AM - edited 03-15-2019 07:28 PM
Have CUCM 6.1.2
When trying to delete an IP phone, get the following:
Delete failed. [10206] Cannot delete a device that is used as a Primary Phone.
Google results indicate that a Softphone is still associated with the IP phone, but that is not the case in my situation. Dis-associated everything between the user and phone. I'm not a CUCM expert by any means and am actually just tasked w/ cleaning up the d-base. Any help would be appreciated.
08-21-2009 10:43 AM
If you have dependency records enabled on your CUCM you can click on Dependency records from the Related Links drop down on the Device Page of that phone. That should tell you if anything is depending on that Device such as softphone or UPC. If Dependency records are not enabled you can go to System -> Enterprise Parameters to enable that.
08-21-2009 11:32 AM
Excellent, thank you very much. Your advice was spot-on.
07-23-2014 07:56 AM
Thank you. I had this issue also and I forgot that at one time some of the physical phones were associated with old SIP ownerships and had to remove them from there.
07-25-2012 10:02 PM
Just ran into a similar situation on CUCM 8.5. Dependency records showed no records. I found the device was referenced in a Phone Template.
08-01-2014 10:41 PM
This is a sucky limitation of CallManager. I've ran in a few spots where you just dont see the dependency record. Last time it happened to me, I couldnt delete a recording profile. It turned out to be referenced on a few phone lines. But I have 1000 phones, so it was illogical to try to find it without the dependency records. So long story short, I called TAC. They created a SQL query and found the dependency records from the CLI.
08-02-2013 06:28 AM
Same issue running CUCM 8.6.22035-1.
No device associations found. It's not an individual phone button templante & we don't have dependency records active.
Any suggestions?
08-02-2013 06:56 AM
Are you sure that an EM profile is not logged in etc?
HTH
Regards,
Yosh
10-15-2013 08:28 PM
Hi:
I ran into this as well.
Under the device information of the CSF/softphone, there is a Primary Phone field that is pointing to the mac address of the physical phone for deskphone mode. If you change this to
You need to have the enterprise parameter set correctly as mentioned already and when you are on the phone configuration page, and go to dependancy records, you will see the dependancy record show "phone" - click on that and it will bring you to the CSF/softphone page to make the change.
HTH
John
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