Capture calls with numeric code in Cisco IP Phones 3905 / 6921 / 7942 / 7962 (CUCM 8.6)

[ERNESTO_VE]

Hi team.

It's possible configure a call pickup code in CUCM 8.6 for users of IP Phone 3905, 6921, 7942 and 7962 to capture calls that belong to a Call Pickup Group?.

This means that the user only enter a numeric code and automatically captures the call without having to press buttons on the phone?.

Thanks.

EG

[paolo bevilacqua]

Sorry, isn't dialing on keypad and dial button, same or more buttons as pressing a softkey ?

[Selvarathnam Nadar · Accepted solution]

Yes you can, by dialing the ringing phone's extension you can able to pickup that call.

[ERNESTO_VE]

Hi Selvarathnam.

Thanks for your answer.

What is the process to configure and implement a basic Call Pickup for capture calls by code number?.

Regards.

EG

[Selvarathnam Nadar]

Hi EG,

Please, see the Rob's post.

[Rob Huffman · Accepted solution]

Hi EG,

None of the Call Pickup methods in CUCM will work exactly as

you desire even with Auto Call Pickup enabled. The closest two

would be Group Call Pickup & Directed Call Pickup;

Auto Call Pickup

You can automate call pickup, group pickup, other group pickup, directed  call pickup, and BLF call pickup by enabling the Auto Call Pickup  Enabled service parameter.

When this parameter is enabled, Cisco Unified Communications Manager  automatically connects users to the incoming call in their own pickup  group, in another pickup group, or a pickup group that is associated  with their own group after users press the appropriate softkey on the  phone. This action requires only one keystroke.

Auto call pickup connects the user to an incoming call in the group of  the user. When the user presses the PickUp softkey on the phone, Cisco  Unified Communications Manager locates the incoming call in the group  and completes the call connection. If automation is not enabled, the  user must press the softkeys, PickUp and Answer, to make the call  connection.

Auto group call pickup connects the user to an incoming call in another  pickup group. The user presses the GPickUp softkey on the phone, then  dials the group number of another pickup group. Upon receiving the  pickup group number, Cisco Unified Communications Manager completes the  call connection. If auto group call pickup is not enabled, the user must  press the GPickUp softkey, dial the group number of another pickup  group, and answer the call to make the connection.

Auto other group pickup connects the user to an incoming call in a group  that is associated with the group of the user. The user presses the  OPickUp softkey on the phone. Cisco Unified Communications Manager  automatically searches for the incoming call in the associated groups in  the sequence that the administrator enters in the Call Pickup Group  Configuration window and completes the call connection after the call is  found. If automation is not enabled, the user must press the softkeys,  OPickUp and Answer, to make the call connection.

Auto directed call pickup connects the user to an incoming call in a  group that is associated with the group of the user. The user presses  the GPickUp softkey on the phone, then dials the DN of the ringing  phone. Upon receiving the DN, Cisco Unified Communications Manager  completes the call connection. If auto directed call pickup is not  enabled, the user must press the GPickUp softkey, dial the DN of the  ringing phone, and answer the call that will now ring on the user phone  to make the connection.

From;

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/8_6_1/ccmfeat/fscpickg.html#wp1054419

Cheers!

Rob

"A smile relieves a heart that grieves" 

- Stones