CDRs of hunt lists

[goranpilat]

Hi, 

Is it possible to get CDRs of all the ringings in the hunt lists/line groups before the call is answered. I am under the impression that I can get only CDR of the last Call leg, i.e. the one where the call was answered, and not all the jumps through lists/groups before that (them being of duration=0, ofcourse, as they were not answered), leaving me with no way of tracing which agent skipped the call and how many times.

Any ideas how to see those "missed" calls ?

Goran

[garry.engle]

I tried and couldn't find a way to do that with just CUCM CDR options. Just visibility on the answering phone. But, you can see that behavior in UCCX CSQ activity if you're using scripting.