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Replies

Cisco 6825 DBS210 - weird codes

marekszyc88
Beginner
Beginner

Hi

for several weeks, 6825 headphones operating with DBS-210 (multicell) bases periodically send some codes, it happens when turning on the handset or changing the base.
Calls on the exchange are visible as incoming from the number configured in the handset, while in the history of calls they are presented as incoming.
I cannot find any information why this is happening, previously, for about 6 months, such a situation did not occur.

Have any of you encountered this, is there any solution to this problem?

5 Replies 5

Geovani
Cisco Employee
Cisco Employee

Hi there, 

I'm not sure I understand whats happening. 

Is the 6825 handset sending codes? 

May I ask what firmware are you running on both, base station and handset? 

Thanks 

Geo

yes, 6825 is sending codes like this:

 

1.png

here it looks incoming call but on PBX is SIP INVITE from registred number

 

 

Geovani
Cisco Employee
Cisco Employee

I still don't get it. 

Is the 6925 initiating these codes? It looks like incoming calls from 37215310 and 37183407? Are these numbers registered to your PBX? 

What is the firmware running on the 6825 and base station? 

on dect screen looks like incoming but on PBX also as incoming:

 

 

 

SIp log from PBX

Received:


INVITE sip:20671273@10.10.10.1;user=phone SIP/2.0
Via: SIP/2.0/udp 10.10.10.32:5060;branch=z9hG4bK2e3swjk.hbbarbn61.q5w98p0op
Max-Forwards: 70
From: "Sales" <sip:1642@10.10.10.1>;tag=8flq1bq
To: <sip:20671273@10.10.10.1;user=phone>
Call-ID: wlsf.t.iem2nmswcodorzxhqtw72@10.10.10.1
CSeq: 61107 INVITE
Contact: <sip:1642@10.10.10.32;line=60336>
Allow: INVITE, CANCEL, BYE, ACK, REGISTER, OPTIONS, REFER, SUBSCRIBE, NOTIFY, MESSAGE, INFO, PRACK, UPDATE
Content-Disposition: session
Supported: replaces,100rel
User-Agent: Cisco-DBS-210-3PC/5.0.117/6c:ab:05:f6:2c:04
Content-Type: application/sdp
Content-Length: 366

v=0
o=1642 76187424 76187424 IN IP4 10.10.10.32
s=-
c=IN IP4 10.10.10.32
t=0 0
m=audio 16386 RTP/AVP 8 115 9 0 18 101
a=rtpmap:8 PCMA/8000
a=rtpmap:115 G726-32/8000
a=rtpmap:9 G722/8000/1
a=rtpmap:0 PCMU/8000
a=rtpmap:18 G729/8000
a=fmtp:18 annexb=no
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
a=ptime:20
a=maxptime:80
a=sendrecv
a=rtcp:16387

Received from udp:10.10.10.1:56250 at 01/06/2022 11:31:52 (478 bytes)

SIP/2.0 100 Trying
Via: SIP/2.0/udp 10.10.10.32:5060;branch=z9hG4bK2e3swjk.hbbarbn61.q5w98p0op
From: "Sales" <sip:1642@10.10.10.1>;tag=8flq1bq
To: <sip:20671273@10.10.10.1;user=phone>
Date: Wed, 01 Jun 2022 09:31:55 GMT
Call-ID: wlsf.t.iem2nmswcodorzxhqtw72@10.10.10.1
CSeq: 61107 INVITE
Allow-Events: telephone-event
Server: Cisco-SIPGateway/IOS-16.12.4
Session-ID: 00000000000000000000000000000000;remote=3094540304c75b08b76f88d412740490
Content-Length: 0


Received from udp:10.10.10.1:56250 at 01/06/2022 11:31:52 (579 bytes)

SIP/2.0 404 Not Found
Via: SIP/2.0/udp 10.10.10.32:5060;branch=z9hG4bK2e3swjk.hbbarbn61.q5w98p0op
From: "Sales" <sip:1642@10.10.10.1>;tag=8flq1bq
To: <sip:20671273@10.10.10.1;user=phone>;tag=C54358F-21A5
Date: Wed, 01 Jun 2022 09:31:55 GMT
Call-ID: wlsf.t.iem2nmswcodorzxhqtw72@10.10.10.1
CSeq: 61107 INVITE
Allow-Events: telephone-event
Warning: 399 10.10.10.1 "No matching outgoing dial-peer"
Server: Cisco-SIPGateway/IOS-16.12.4
Reason: Q.850;cause=1
Session-ID: 3094540304c75b08b76f88d412740490;remote=0e2687d0ea1f5b5b8b051dd5df541a4f
Content-Length: 0

Geovani
Cisco Employee
Cisco Employee

Hi, 

There are a few questions that we need to clear out: 

  1. What is the call control being used. 
  2. What is the firmware being used on both, handset and base station? 
  3. Is the SIP invite initiating from the base station? Is the invite expected? 
  4. What is the dial plan being used? 
  5. If the handset registered? 
  6. Are you able to dial out ? 
  7. Are you able to receive calls? 

Very interested to know why the handset is sending an invite to 20671273

 

Thanks 

geo

 

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