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ciscodfp
Beginner

Cisco 6921 Firmware Upgrade From CME

Dear Experts,

we were trying to upgrade IP phones 6921 thought CME Router (CISCO 2911) voice router CME 9.0
downloaded   the latest firmware from cisco.com.  cmterm-69xx-SCCP-9-4-1-3SR2.

 

Which contains the following files

BOOT69xx.0-0-0-14.zz.sgn

DSP69xx.12-4-123-2.160119.zz.sgn

SCCP69xx.9-4-1-3SR3.loads

SCCP69xx.9-4-1-3SR3.zz.sgn

 

Those files copied into Flash and executed below command:

 

KHJ-BLD-B-VGI(config)#telephony-service
KHJ-BLD-B-VGI(config-telephony)#load 6921 SCCP69xx.9-4-1-3SR3
KHJ-BLD-B-VGI(config-telephony)#create cnf-files

 

However, Firmware still not Upgrade from CME Router after Reset the IP Phone

 

 I tried with Third party Tftpd32 Application over a single laptop with separate Network,it was successfully updated Firmware

 

Please Guide me how to Upgrade Cisco 6921 firmware From CME Router

 

Regards

DFP

 Load 6921.JPG

 

 

 

 

3 ACCEPTED SOLUTIONS

Accepted Solutions

Configure commands based number of files to be uploaded into flash:

tftp-server flash: SCCP69xx.9-4-1-3SR3.loads alias SCCP69xx.9-4-1-3SR3.loads
tftp-server flash: SCCP69xx.9-4-1-3SR3.zz alias SCCP69xx.9-4-1-3SR3.zz
tftp-server flash: BOOT69xx.0-0-0-14.zz alias BOOT69xx.0-0-0-14.zz
tftp-server flash: DSP69xx.12-4-123-2.160119.zz alias DSP69xx.12-4-123-2.160119.zz

 

see the old post on below link:

https://supportforums.cisco.com/t5/ip-telephony/cme-upgrade-firmware-ip-phones-6921/td-p/1962193

 

 

Saiful

View solution in original post

Right. So your router needs to be able to provide the firmware files via tftp, which means they need commands to do so. Try the following:

 

tftp-server flash:BOOT69xx.0-0-0-14.zz.sgn
tftp-server flash:DSP69xx.12-4-123-2.160119.zz.sgn
tftp-server flash:SCCP69xx.9-4-1-3SR3.loads
tftp-server flash:SCCP69xx.9-4-1-3SR3.zz.sgn

View solution in original post

Thanks for you Comment ,

 

As suggested , below command has executed in Cisco Router.

 

tftp-server flash:BOOT69xx.0-0-0-14.zz.sgn
tftp-server flash:DSP69xx.12-4-123-2.160119.zz.sgn
tftp-server flash:SCCP69xx.9-4-1-3SR3.loads
tftp-server flash:SCCP69xx.9-4-1-3SR3.zz.sgn

 

After execution once reset the Cisco 6921 Phone , its trying to install firmware from cisco Router. however installation could not complete. 

 

Normally the firmware updates its taken only few moment from TFTPD32 Third party Application. however once installation start over the cisco router the installation is being a long time and after phone timeout and restart automatically. later phone number pad not working (which means update not successful)

 

Cisco 6921 Update Error.jpg

 

 

Regards

DFP

View solution in original post

13 REPLIES 13
Nipun Singh Raghav
Cisco Employee

What is the current firmware on the phones ? Add a "show ephone phone-load" please.

Nipun Singh Raghav
"We cannot solve our problems with the same thinking we used when we created them"

Hi Nipun,

 

Thanks for your Reply,

 

Please Find Attached.

 

show ephone phone-load

 

KHJ-BLD-B-VGI#show ephone phone-load
DeviceName CurrentPhoneload PreviousPhoneload LastReset
=====================================================================
SEP34DBFDE4A1DC SCCP69xx.9-3-1-3 SCCP69xx.9-3-1-3 Reset-Reset
SEP6400F1DA4CA6 9.0.2 9.0.2 Reset-Reset
SEP6886A7422FC8 SCCP69xx.9-3-1-3 SCCP69xx.9-3-1-3 Reset-Reset
SEP6400F1DA4DCE 9.0.2 9.0.2 Reset-Reset
SEP6400F1DA4AF0 9.0.2 9.0.2 Reset-Reset
SEP6400F1DA4CAF 9.0.2 9.0.2 Reset-Reset
SEP34DBFDE4A183 SCCP69xx.9-4-1-3SR2 SCCP69xx.9-4-1-3SR2 Reset-Reset
SEP6400F1DA4CA7 9.0.2 9.0.2 Reset-Reset
SEPE84040A33657 term65.default term65.default
SEP6400F1DA4140 9.0.2 9.0.2 Reset-Reset
SEP6400F1DA4CBF 9.0.2 9.0.2 Reset-Reset
SEP6400F1DA4CA5 9.0.2 9.0.2 Reset-Reset
SEP6400F1DA4CB0 9.0.2 9.0.2 Reset-Reset
SEP6400F1DA4BB0 9.0.2 9.0.2 Reset-Reset
SEP6400F1DA4D69 9.0.2 9.0.2 Reset-Reset
SEP6400F1DA4CBC 9.0.2 9.0.2 Reset-Reset
SEP6400F1DA4DE5 9.0.2 9.0.2 Reset-Reset
SEP6400F1DA4CAE 9.0.2 9.0.2 Reset-Reset
SEP6400F1DA41B0 9.0.2 9.0.2 Reset-Reset
SEPE84040A33318 term65.default term65.default
SEP34DBFDE4A0A7 SCCP69xx.9-3-1-3 SCCP69xx.9-3-1-3 Initialized
SEP34DBFDE4A0B4 SCCP69xx.9-3-1-3 SCCP69xx.9-3-1-3 Reset-Reset
SEP6400F1DA4DDC 9.0.2 9.0.2 Reset-Reset
SEP34DBFDE49B48 SCCP69xx.9-3-1-3 SCCP69xx.9-3-1-3 Reset-Reset
SEP6400F1DA4DC8 9.0.2 9.0.2 Reset-Reset
SEP6400F1DA4DD7 9.0.2 9.0.2 Initialized
SEP6400F1DA4AED 9.0.2 9.0.2 Initialized
SEP6400F1DA4141 9.0.2 9.0.2 Reset-Reset
SEP6400F1DA4DCA 9.0.2 9.0.2 Reset-Reset
SEP6400F1DA4CE7 9.0.2 9.0.2 Reset-Reset
SEP6400F1DA4CDB 9.0.2 9.0.2 Reset-Reset
SEP6400F1DA413E 9.0.2 9.0.2 Reset-Reset
SEP34DBFDE4A195 SCCP69xx.9-4-1-3SR3 SCCP69xx.9-4-1-3SR3 Initialized
SEP6400F1DA4B18 9.0.2 9.0.2 Reset-Reset
SEP6400F1DA4B97 9.0.2 9.0.2 Initialized
SEPE84040A334CD term65.default term65.default
SEPE84040A331E0 term65.default term65.default
SEPE84040A3369F term65.default term65.default
SEP88F077886DD9 SCCP42.8-3-3SR2S SCCP42.8-3-3SR2S Reset-Reset
SEPBCF1F2E86F78 SCCP42.9-3-1SR1-1S SCCP42.9-3-1SR1-1S
SEP2834A2F791B1 SCCP42.9-3-1SR1-1S SCCP42.9-3-1SR1-1S
SEP00FFF5EDF2F3 7.0.4.0 7.0.4.0 KeepaliveTO
SEP6400F1DA4CDC 9.0.2 9.0.2 Reset-Reset
SEP002497AB0B25 SCCP45.9-2-1S SCCP45.9-2-1S
SEP0004F2EBF24C 1.4(1) 1.4(1) Reset-Reset
SEP34DBFDE4A1C1 SCCP69xx.9-4-1-3SR3 SCCP69xx.9-4-1-3SR3 Initialized
SEP34DBFDE492D7 SCCP69xx.9-3-1-3 SCCP69xx.9-3-1-3 Initialized
SEP34DBFDE49B97 SCCP69xx.9-4-1-3SR3
SEP34DBFDE4A1C0 SCCP69xx.9-4-1-3SR3
SEP6400F1DA4CDA 9.0.2 Initialized
SEPE84040A33AAC term65.default term65.default

show ephone phone-load.JPG

 

 

Yeah that should be fine. Should not need a interim upgrade. Can you enable "debug tftp events" and then reset one of the phones ? Copy the log in a txt file and attach here please.

Nipun Singh Raghav
"We cannot solve our problems with the same thinking we used when we created them"

 

Hi 

 

Please Find Enclosed Attachment ,

 

As instructed, executed "debug TFTP events" command  and tried to reset one of 6921 phone. however there is no more changed occurred in Firmware. 

 

May i know how to get TFTP Log Files from router?

 

Regards

 

DFP

 

 

 

 

debug.JPG

HI 

 

When I tried to over a Third Party TFTP32 Application below Log is Generated

 

Rcvd DHCP Discover Msg for IP 0.0.0.0, Mac 64:00:F1:DA:4D:D7 [05/05 10:27:32.022]
DHCP: proposed address 172.16.16.100 [05/05 10:27:35.186]
Rcvd DHCP Rqst Msg for IP 0.0.0.0, Mac 64:00:F1:DA:4D:D7 [05/05 10:27:36.232]
Previously allocated address 172.16.16.100 acked [05/05 10:27:36.232]
Rcvd DHCP inform Msg for IP 172.16.16.20, Mac 40:49:0F:44:3A:51 [05/05 10:27:49.482]
Rcvd DHCP inform Msg for IP 172.16.16.20, Mac 40:49:0F:44:3A:51 [05/05 10:27:52.497]
Rcvd DHCP release Msg for IP 172.16.16.100, Mac 64:00:F1:DA:4D:D7 [05/05 10:29:25.050]
item 64:00:F1:DA:4D:D7 released [05/05 10:29:25.050]
Connection received from 172.16.16.100 on port 49153 [05/05 10:31:24.521]
Read request for file <SEP6400F1DA4DD7.cnf.xml>. Mode octet [05/05 10:31:24.521]
File <SEP6400F1DA4DD7.cnf.xml> : error 2 in system call CreateFile The system cannot find the file specified. [05/05 10:31:24.521]
Connection received from 172.16.16.100 on port 49154 [05/05 10:31:24.536]
Read request for file <XMLDefault.cnf.xml>. Mode octet [05/05 10:31:24.536]
Using local port 52468 [05/05 10:31:24.536]
<XMLDefault.cnf.xml>: sent 23 blks, 11493 bytes in 0 s. 0 blk resent [05/05 10:31:24.599]
Connection received from 172.16.16.100 on port 49155 [05/05 10:31:25.988]
Read request for file </rtl-sccp.jar>. Mode octet [05/05 10:31:25.988]
File <\rtl-sccp.jar> : error 2 in system call CreateFile The system cannot find the file specified. [05/05 10:31:25.988]

You need to do a "show logg" if you are getting the logs in a buffer.

 

 

Nipun Singh Raghav
"We cannot solve our problems with the same thinking we used when we created them"
Maren Mahoney
Advocate

You don't make mention of the tftp-server commands. Do you have the tftp-server commands in the router making the files available? They would look like:

 

tftp-server flash:<filename1>

tftp-server flash:<filename2>

 

Hi

 

Please Refer Below Too

 

 

 

KHJ-BLD-B-VGI(config)#tftp-server flash:
Specify the filename.

KHJ-BLD-B-VGI(config)#tftp-server flash: ?
flash:6921.loads
flash:6921.sgn
flash:6921a.sgn
flash:6921b.sgn
flash:6921oem.sgn
flash:ATA030204SCCP090202A.zup
flash:Azaf_SpeedDial.txt
flash:BOOT69xx.0-0-0-14.zz.sgn
flash:CME_GUI_README.TXT
flash:CiscoLogo.gif
flash:DOM.JS
flash:DSP69xx.12-4-122-99.131025.zz.sgn
flash:DSP69xx.12-4-123-2.160119.zz.sgn
flash:Delete.gif
flash:LOGOHOME.GIF
flash:ORPHAN1
flash:Plus.gif
flash:SCCP45.9-2-1S.loads
flash:SCCP69xx.9-4-1-3SR2.loads
flash:SCCP69xx.9-4-1-3SR2.zz.sgn
flash:SCCP69xx.9-4-1-3SR3.loads
flash:SCCP69xx.9-4-1-3SR3.zz.sgn
flash:SEP1CAA07E39034.cnf.xml
flash:SEP1CAA07E39038.cnf.xml
flash:SEP1CAA07E390DC.cnf.xml
flash:SEP1CAA07E3936C.cnf.xml
flash:SIPDefault.cnf
flash:SXICONAD.GIF
flash:Tab.gif
flash:UPARROW.GIF
flash:admin_user.html
flash:admin_user.js
flash:apps45.9-2-1TH1-13.sbn
flash:c2900-universalk9-mz.SPA.152-2.T.bin
flash:cnu45.9-2-1TH1-13.sbn
flash:crashinfo_20130307-142100-UTC
flash:cvm45sccp.9-2-1TH1-13.sbn
flash:dkern9971.100609R2-9-1-1SR1.sebn
flash:downarrow.gif
flash:dsp45.9-2-1TH1-13.sbn
flash:en_dest_busy.au
flash:en_dest_unreachable.au
flash:en_disconnect.au
flash:en_enter_dest.au
flash:en_reenter_dest.au
flash:en_welcome.au
flash:ephone_admin.html
flash:featurePolicyDefault.xml
flash:flash.KHJ-BLD-B-VGI.12_15_2016_14_06_48.838
flash:flash.KHJ-BLD-B-VGI.12_15_2016_14_21_49.258
flash:flash.KHJ-BLD-B-VGI.12_16_2016_14_21_49.580
flash:flash.KHJ-BLD-B-VGI.12_17_2016_14_21_49.790
flash:its
flash:its-CISCO.2.0.2.0.tcl
flash:jar45sccp.9-2-1TH1-13.sbn
flash:kern9971.9-1-1SR1.sebn
flash:music-on-hold.au
flash:normal_user.html
flash:normal_user.js
flash:rootfs9971.9-1-1SR1.sebn
flash:running-config
flash:sboot9971.031610R1-9-1-1SR1.sebn
flash:sip9971.9-1-1SR1.loads
flash:skern9971.022809R2-9-1-1SR1.sebn
flash:softkeyDefault.xml
flash:softkeyDefault_kpml.xml
flash:syncinfo.xml
flash:telephony_service.html
flash:term45.default.loads
flash:term65.default.loads
flash:tftf
flash:xml-test.html
flash:xml.template

Attach a "show run" and "show flash:" as well.

Nipun Singh Raghav
"We cannot solve our problems with the same thinking we used when we created them"

Configure commands based number of files to be uploaded into flash:

tftp-server flash: SCCP69xx.9-4-1-3SR3.loads alias SCCP69xx.9-4-1-3SR3.loads
tftp-server flash: SCCP69xx.9-4-1-3SR3.zz alias SCCP69xx.9-4-1-3SR3.zz
tftp-server flash: BOOT69xx.0-0-0-14.zz alias BOOT69xx.0-0-0-14.zz
tftp-server flash: DSP69xx.12-4-123-2.160119.zz alias DSP69xx.12-4-123-2.160119.zz

 

see the old post on below link:

https://supportforums.cisco.com/t5/ip-telephony/cme-upgrade-firmware-ip-phones-6921/td-p/1962193

 

 

Saiful

View solution in original post

Thanks for you Comment ,

 

As suggested , below command has executed in Cisco Router.

 

tftp-server flash:BOOT69xx.0-0-0-14.zz.sgn
tftp-server flash:DSP69xx.12-4-123-2.160119.zz.sgn
tftp-server flash:SCCP69xx.9-4-1-3SR3.loads
tftp-server flash:SCCP69xx.9-4-1-3SR3.zz.sgn

 

After execution once reset the Cisco 6921 Phone , its trying to install firmware from cisco Router. however installation could not complete. 

 

Normally the firmware updates its taken only few moment from TFTPD32 Third party Application. however once installation start over the cisco router the installation is being a long time and after phone timeout and restart automatically. later phone number pad not working (which means update not successful)

 

Cisco 6921 Update Error.jpg

 

 

Regards

DFP

View solution in original post

My guess is that one or more additional files need to be listed in the tftp-server commands.

 

Run the debug "debug tftp events" and reboot the phone. Watch what files are being requested by the phone. If you downloaded the firmware from Cisco's website it should have included everything necessary, so whatever files are needed should be in the flash already.

Right. So your router needs to be able to provide the firmware files via tftp, which means they need commands to do so. Try the following:

 

tftp-server flash:BOOT69xx.0-0-0-14.zz.sgn
tftp-server flash:DSP69xx.12-4-123-2.160119.zz.sgn
tftp-server flash:SCCP69xx.9-4-1-3SR3.loads
tftp-server flash:SCCP69xx.9-4-1-3SR3.zz.sgn

View solution in original post

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