Cisco 6921 not able to upgrade to 9.4.1 version from 9.0.2.0, CUCM 11.5 Version.- at remote site- Local TFTP is also not working

[anilkumar.cisco]

Hello Friends,

While trying  to upgrade Cisco 6921 phone (from old CUCM Cluster) from 9.0.2.0 to 9.4.1 version in CUCM 11.5 on remote site where latency is around 160 second.. upgrade is getting stuck..

While trying to do the same via local TFTP from router , again nothing is happing.

checked CUCM Database synchronization , Done multiple time TFTP reset, changed IP phone TFTP with different subscriber but still no luck..

The phone get stuck with 0% upgrade..

Some time then phone get register with the CUCM but no keypad is working, call is ringing but not able to pickup it..

In CUCM Load image is not showing any things under phone configuration section

Even try to upgrade the image via load file information but no luck..

the following error getting in IP Phone page..

[14:04:12, 01/18/2010] CMM: ccmmp_proc_modify_pcm_term.. FAILED,Invalid PCM termination ha

ndle 65535 or state not free

[13:54:07, 01/18/2010] upgrade SCCP69xx.9-4-1-3SR2.zz.sgn from 137.55.96.10

[13:53:20, 01/18/2010] SEP503de57d0f23 Get ip from DHCP server : 137.55.100.87

[13:53:01, 01/18/2010] DSP 0 Failure. Error: -1

[13:53:01, 01/18/2010] DIM: 0:*, State Timeout Error (State = WAIT_READY_IND)

[13:53:01, 01/18/2010] DIM: 0:*, DSP ERROR: Reason= DIM ERROR: State Timeout

[uptime: 0days,00:00:02] system boot up (9.0.2.0)

[20:14:46, 03/14/2017] SEP503de57d0f23 Get ip from DHCP server : 137.55.100.87

[20:13:21, 03/14/2017] DSP 0 Failure. Error: -1

[20:13:21, 03/14/2017] DIM: 0:*, State Timeout Error (State = WAIT_READY_IND)

[20:13:21, 03/14/2017] DIM: 0:*, DSP ERROR: Reason= DIM ERROR: State Timeout

[uptime: 0days,00:00:02] system boot up (9.0.2.0)

[20:13:19, 03/14/2017] CMM: ccmmp_proc_modify_pcm_term.. FAILED,Invalid PCM termination ha

ndle 65535 or state not free

[20:13:19, 03/14/2017] CMM: ccmmp_proc_modify_pcm_term.. FAILED,Invalid PCM termination ha

ndle 65535 or state not free

[20:03:13, 03/14/2017] upgrade SCCP69xx.9-4-1-3SR2.zz.sgn from 137.55.96.12

[20:02:31, 03/14/2017] SEP503de57d0f23 Get ip from DHCP server : 137.55.100.87

[20:01:12, 03/14/2017] DSP 0 Failure. Error: -1

[20:01:12, 03/14/2017] DIM: 0:*, State Timeout Error (State = WAIT_READY_IND)

[20:01:12, 03/14/2017] DIM: 0:*, DSP ERROR: Reason= DIM ERROR: State Timeout

[uptime: 0days,00:00:02] system boot up (9.0.2.0)

[20:01:10, 03/14/2017] SEP503de57d0f23 Get ip from DHCP server : 137.55.100.87

[19:59:43, 03/14/2017] trigger reset from tMVX_ACCU (system up time : 2289177 ticks, 1 hou

r 16 minutes 18 seconds)

[19:56:35, 03/14/2017] CMM: ccmmp_proc_modify_pcm_term.. FAILED,Invalid PCM termination ha

ndle 65535 or state not free

[19:56:35, 03/14/2017] CMM: ccmmp_proc_modify_pcm_term.. FAILED,Invalid PCM termination ha

ndle 65535 or state not free

[19:46:43, 03/14/2017] upgrade fail (authentication error.

)

[19:41:06, 03/14/2017] CMM: ccmmp_proc_modify_pcm_term.. FAILED,Invalid PCM termination ha

ndle 65535 or state not free

[19:41:06, 03/14/2017] CMM: ccmmp_proc_modify_pcm_term.. FAILED,Invalid PCM termination handle 65

535 or state not free

[19:31:00, 03/14/2017] upgrade SCCP69xx.9-4-1-3SR2.zz.sgn from 137.55.96.12

[18:58:13, 03/14/2017] CMM: ccmmp_proc_modify_pcm_term.. FAILED,Invalid PCM termination ha

ndle 65535 or state not free

[18:58:13, 03/14/2017] CMM: ccmmp_proc_modify_pcm_term.. FAILED,Invalid PCM termination ha

ndle 65535 or state not free

[18:46:44, 03/14/2017] CMM: ccmmp_proc_modify_pcm_term.. FAILED,Invalid PCM termination ha

ndle 65535 or state not free

[18:46:44, 03/14/2017] CMM: ccmmp_proc_modify_pcm_term.. FAILED,Invalid PCM termination ha

ndle 65535 or state not free

[18:46:38, 03/14/2017] upgrade SCCP69xx.9-4-1-3SR2.zz.sgn fail (read fail)

[18:36:52, 03/14/2017] upgrade SCCP69xx.9-4-1-3SR2.zz.sgn from 137.55.96.12

[18:36:05, 03/14/2017] SEP503de57d0f23 Get ip from DHCP server : 137.55.100.87

[18:34:42, 03/14/2017] DSP 0 Failure. Error: -1

[18:34:42, 03/14/2017] DIM: 0:*, State Timeout Error (State = WAIT_READY_IND)

[18:34:42, 03/14/2017] DIM: 0:*, DSP ERROR: Reason= DIM ERROR: State Timeout

[uptime: 0days,00:00:02] system boot up (9.0.2.0)

[18:42:25, 03/14/2017] CMM: ccmmp_proc_modify_pcm_term.. FAILED,Invalid PCM termination ha

ndle 65535 or state not free

[18:42:25, 03/14/2017] CMM: ccmmp_proc_modify_pcm_term.. FAILED,Invalid PCM termination ha

ndle 65535 or state not free

[18:41:17, 03/14/2017] upgrade fail (authentication error.

)

 Pls help if somebody have any information on that.. Best Regards Anil Singh

[anilkumar.cisco]

This issue is there with all 6921 phones only.. but other models are working perfectly

[Tibin Thomas]

is this issue resolve? if yes, what you done to upgrade the phone firmware?

[Ratheesh Kumar]

Hi there

Which version you are try from and trying to 

Upgrade Notes

Direct upgrades using signed load files are supported from firmware Release 9.x to Release 9.4(1)SR1. You can use the following firmware release file for these direct upgrades.

Note	Firmware Release 9.4(1) SR1 only applies to the Cisco Unified IP Phone 6921, 6941, and 6961 (SCCP).

• For Cisco Unified IP Phone 6921, 6941, and 6961:

  • cmterm-69xx-SCCP-9-4-1-3SR1.cop.sgn

Hope this helps

Cheers

Rath!

***Please rate helpful posts***

[Tibin Thomas]

i'm having 6941 model phones and all the phone facing the upgrade issue. I'm trying to upgrade from 9.0.2.0  to SCCP69xx.9-4-1-3SR1.

[HARIS_HUSSAIN]

1) try Deleting the Certificates from Phone and upgrade again

Push Settings>Admin Settings>Reset Settings>Security> Reset.

2) Else do a factory reset for single phone and try to download new firmware.

Thanks,

Haris

Please rate the post, Press the helpful button below 

[ziqex]

Facing the same issue while upgrading from SCCP69xx.9-1-1-0.zz to SCCP69xx.9-2-1-0.
Where is deleting the certificates option? I wonder if it can be done remotely? Is it CUCM you are referring to? Thank you