Cisco 7821 phones

[NAGARAJAN PARAMASIVAM]

 - CUCM Version 9.1.2.

 - Newly deployed Cisco 7821 phones in cluster

 - facing issue with registration, showing UNKNOWN for some of the phones

 - if I reset the registered phone taking 30 min to register again

 - even if i update the Line page, its taking 30 mins to register

 - TFTP is not responding to the phone request for the file j9-tzdata.jar.sgn 

 - Any idea regarding this issue

[gabiulici]

Pls check the attachment.

Th

[Manish Prasad]

You don't need to upgrade it , you just need to upload it.

Go to the TFTP file management option under software upgrade and once you click on upload file a small window will pop up asking to browse that file locally from the machine and select the directory as "/".

[gabiulici]

Hey Manish,

The same problem :(

[Manish Prasad]

Did you went through the steps that i mentioned above ? which error did you get when you selected the file and click on upload file ?

Can you walk through the steps that you using while uploading this file ?

[gabiulici · Accepted solution]

Hii,

I upload the file and I don't receive any error, I restart the TFTP and CallManger and the problem is still on.

I check on TFTP and I don't find the file with the name:

 j9-tzdata.jar.sgn

The Phone still restarting and register and restart :(

[Manish Prasad]

Can you capture the console messages of phone and also the TFTP traces from cucm and attach it here.

[Aman Soi]

Hi ,

In addition to what Manish has said, from CLI you run run the command file list tftp *tzdata* and check whether file has been uploaded or not.

regds,

aman

[gabiulici]

Hey,

The same problem, I add the Phone to another CUCM and it's working fine, in my opinion is something with the trust between the CUCM and the Phone:(

I dont now how to check or what I have to check, any ideas?

[Brian Meade]

Yours isn't registering due to CUCM sending a 404 Not Found in response to the Register:

8147 DEB 11:48:57.030857 JAVA: sipio-recv<--- SIP/2.0 404 Not Found^M
	Via: SIP/2.0/TCP 10.217.201.250:50132;branch=z9hG4bK71f03325^M
	From: <sip:2626@10.217.196.5>;tag=2c3ecf87fe2700104fe266e5-636da9bd^M
	To: <sip:2626@10.217.196.5>;tag=2125053026^M
	Date: Tue, 10 Jun 2014 08:48:57 GMT^M
	Call-ID: 2c3ecf87-fe270020-3b4292a0-6952da07@10.217.201.250^M
	CSeq: 106 REGISTER^M
	Warning: 399 RO-TM-SUB-01 "Database error"^M
	Content-Length: 0^M

Make sure that all nodes have the device pack installed and have been rebooted.  Make sure that dbreplication is okay by running "utils dbreplication runtimestate" from publisher.

Make a new post for your issue so it can be tracked easier.

[gabiulici]

Restart the Cluster again and it works ( no comment).

:)))