Cisco 7962 and 7942 Phone Registration issue

[toddbengen]

Preface with new to VoIP and am trying to create a small lab environment for students to get a little bit of exposure to VoIP and QoS as part of a networking course.

Using a 2901 with CUCME 10.5.  Have 4 phones registered and working fine - 2 7962's and 2 7940's. When checking the boot load ID - phones that work have a tnp62.9-3-1-57.bin.  Phones that fail have a tnp62.8-3-1-21a.bin.  Thinking the issue has to be related to this in some way but haven't been able to find a working combination.  Below are config file, flash contents and tftp debug messages.  Hoping someone can give me a nudge in the right direction to get the lab up and operational for students to learn with.

Thanks

Debug tftp events for a successful 7962 and 7940 load:

* * * * * Successful from 7962
*Nov 18 14:39:46.962: TFTP: Looking for CTLSEP34DBFDCD4861.tlv
*Nov 18 14:39:47.066: TFTP: Looking for ITLSEP34DBFDCD4861.tlv
*Nov 18 14:39:47.174: TFTP: Looking for ITLFile.tlv
*Nov 18 14:39:47.410: TFTP: Looking for SEP34DBFDCD4861.cnf.xml
*Nov 18 14:39:47.410: TFTP: Opened system:/its/vrf1/XMLDefault7962.cnf.xml, fd 10, size 1258 for process 132
*Nov 18 14:39:47.414: TFTP: Finished system:/its/vrf1/XMLDefault7962.cnf.xml, time 00:00:00 for process 132

*Nov 18 14:39:50.094: TFTP: Looking for English_United_States/mk-sccp.jar
*Nov 18 14:39:50.458: TFTP: Looking for United_States/g3-tones.xml

*Nov 18 14:39:51.674: %IPPHONE-6-UNREGISTER_ABNORMAL: ephone-4:SEP34DBFDCD4861 IP:192.168.150.36 Socket:3 DeviceType:Phone has unregistered abnormally.
*Nov 18 14:39:52.314: %IPPHONE-6-REGISTER: ephone-4:SEP34DBFDCD4861 IP:192.168.150.36 Socket:5 DeviceType:Phone has registered.

* * * * * Successful from 7940
*Nov 18 14:41:20.698: TFTP: Looking for CTLSEP001B53B8D938.tlv
*Nov 18 14:41:20.838: TFTP: Looking for SEP001B53B8D938.cnf.xml
*Nov 18 14:41:20.838: TFTP: Opened system:/its/vrf1/XMLDefault7940.cnf.xml, fd 10, size 1066 for process 119
*Nov 18 14:41:20.846: TFTP: Finished system:/its/vrf1/XMLDefault7940.cnf.xml, time 00:00:00 for process 119

*Nov 18 14:41:21.402: %IPPHONE-6-REG_ALARM: 16: Name=SEP001B53B8D938 Load=8.1(SR.2) Last=CM-NAKed
*Nov 18 14:41:21.402: %IPPHONE-6-UNREGISTER_ABNORMAL: ephone-5:SEP001B53B8D938 IP:192.168.150.39 Socket:2 DeviceType:Phone has unregistered abnormally.
*Nov 18 14:41:21.402: %IPPHONE-6-REGISTER: ephone-5:SEP001B53B8D938 IP:192.168.150.39 Socket:3 DeviceType:Phone has registered.

*Nov 18 14:41:21.794: TFTP: Looking for SEP001B53B8D938.cnf.xml
*Nov 18 14:41:21.794: TFTP: Opened system:/its/vrf1/XMLDefault7940.cnf.xml, fd 10, size 1066 for process 119
*Nov 18 14:41:21.798: TFTP: Looking for RINGLIST.XML
*Nov 18 14:41:21.890: TFTP: Looking for DISTINCTIVERINGLIST.XML
*Nov 18 14:41:21.890: TFTP: Finished system:/its/vrf1/XMLDefault7940.cnf.xml, time 00:00:00 for process 119

Here is a log associated with an unsuccessful 7962 load:

* * * * * Unsuccessful from 7962
*Nov 18 14:32:56.334: TFTP: Looking for CTLSEP24B6574456AB.tlv
*Nov 18 14:32:56.438: TFTP: Looking for ITLSEP24B6574456AB.tlv
*Nov 18 14:32:56.546: TFTP: Looking for ITLFile.tlv
*Nov 18 14:32:56.814: TFTP: Looking for SEP24B6574456AB.cnf.xml.sgn
*Nov 18 14:32:56.994: TFTP: Looking for XMLDefault.cnf.xml.sgn

Here is the show run from the 2911 router:

R1_2911#show run
Building configuration...
Current configuration : 3396 bytes
!
! Last configuration change at 14:11:08 UTC Fri Nov 18 2022
!
version 15.5
service timestamps debug datetime msec
service timestamps log datetime msec
no service password-encryption
!
hostname R1_2911
!
boot-start-marker
boot-end-marker
!
! card type command needed for slot/vwic-slot 0/3
!
no aaa new-model
ethernet lmi ce
!
ip dhcp excluded-address 192.168.10.1 192.168.10.31
ip dhcp excluded-address 192.168.10.250 192.168.10.254
ip dhcp excluded-address 192.168.150.1 192.168.150.31
!
ip dhcp pool DATA10
network 192.168.10.0 255.255.255.0
default-router 192.168.10.1
!
ip dhcp pool VOICE150
network 192.168.150.0 255.255.255.0
default-router 192.168.150.1
option 150 ip 192.168.150.1
!
no ip domain lookup
ip cef
no ipv6 cef
multilink bundle-name authenticated
!
voice-card 0
voice register global
default mode
!
license udi pid CISCO2911/K9 sn xxxxxxxxx
hw-module pvdm 0/0
redundancy
!
interface Embedded-Service-Engine0/0
no ip address
shutdown
!
interface GigabitEthernet0/0
no ip address
duplex auto
speed auto
!
interface GigabitEthernet0/0.10
encapsulation dot1Q 10
ip address 192.168.10.1 255.255.255.0
interface GigabitEthernet0/0.150
encapsulation dot1Q 150
ip address 192.168.150.1 255.255.255.0
interface GigabitEthernet0/0.199
encapsulation dot1Q 199 native
ip address 192.168.199.1 255.255.255.0
!
interface GigabitEthernet0/1
no ip address
shutdown
duplex auto
speed auto
!
interface GigabitEthernet0/2
no ip address
shutdown
duplex auto
speed auto
!
interface Serial0/1/0
no ip address
shutdown
clock rate 2000000
!
ip forward-protocol nd
!
no ip http server
no ip http secure-server
!
tftp-server system:/its/SEPDEFAULT.cnf alias XMLDefault.cnf
tftp-server flash:voiptest/jar42sccp.9-4-2ES26.sbn alias jar42sccp.9-4-2ES26.sbn
tftp-server flash:voiptest/term42.default.loads alias term42.default.loads
tftp-server flash:voiptest/term62.default.loads alias term62.default.loads
tftp-server flash:voiptest/SCCP42.9-4-2SR3-1S.loads alias SCCP42.9-4-2SR3-1S.loads
!
control-plane
!
mgcp behavior rsip-range tgcp-only
mgcp behavior comedia-role none
mgcp behavior comedia-check-media-src disable
mgcp behavior comedia-sdp-force disable
!
mgcp profile default
!
gatekeeper
shutdown
!
telephony-service
max-ephones 6
max-dn 6
ip source-address 192.168.150.1 port 2000
max-conferences 8 gain -6
transfer-system full-consult
create cnf-files version-stamp Jan 01 2002 00:00:00
!
ephone-dn 1
number 1010
ephone-dn 2
number 1020
ephone-dn 3
number 1030
ephone-dn 4
number 1040
ephone-dn 5
number 1050
ephone-dn 6
number 1060
!
ephone 1
mac-address 44E4.D945.63D8
type 7942
button 1:1
!
ephone 2
mac-address 24B6.5744.5CB4
type 7962
button 1:2
!
ephone 3
mac-address 34DB.FDCD.46E0
type 7962
button 1:3
!
ephone 4
mac-address 34DB.FDCD.4861
type 7962
button 1:4
!
ephone 5
mac-address 001B.53B8.D938
type 7940
button 1:5
!
ephone 6
mac-address 001B.53B8.D935
type 7940
button 1:6
!
line con 0
logging synchronous
line aux 0
line vty 0 4
login
transport input none
!
scheduler allocate 20000 1000
!
end

And finally the show flash:

R1_2911#show flash:
-#- --length-- -----date/time------ path
2 12 Sep 20 2019 10:02:00 +00:00 System Volume Information/WPSettings.dat
3 76 Sep 20 2019 10:02:00 +00:00 System Volume Information/IndexerVolumeGuid
4 108886252 May 29 2019 08:49:48 +00:00 c2900-universalk9-mz.SPA.155-3.M3.bin
5 2196 Nov 10 2022 21:27:58 +00:00 Baseline
6 1763397 Nov 18 2022 11:46:48 +00:00 voiptest/jar42sccp.9-4-2ES26.sbn
7 2869 Nov 15 2022 09:18:42 +00:00 BackupConfig_1115
8 0 Nov 18 2022 11:31:20 +00:00 voiptest
9 668 Nov 18 2022 11:49:04 +00:00 voiptest/term42.default.loads
10 668 Nov 18 2022 11:49:24 +00:00 voiptest/term62.default.loads
11 672 Nov 18 2022 13:24:42 +00:00 voiptest/SCCP42.9-4-2SR3-1S.loads

[Maren Mahoney]

The problem is not the bootload, but the factory firmware. Around firmware 8.3(3) Cisco changed the certificate with which they signed firmware. Phones with factory firmware prior to 8.3(3) must be upgraded to a firmware in the range between that and 8.5(4), and then upgraded to versions later than that. This is usually a problem in CUCM, but can be a problem in CME if upgrading during the initial registration as you are.

So, obtain 8.5(4) firmware, set the load command to that load on a per-phone basis for the affected phones (ephone or pool), and get them upgraded to the middle firmware. Once they are upgraded, remove the per-phone load command and have them take the load command from the main configuration and get them upgraded to the 9.4(2) load. And you may need to do config files on a per-phone basis at that point as well. I don't have my lab handy to detail the commands but if you need that level of help let us know.

Maren

[toddbengen]

Thanks a bunch Maren.  I have located and downloaded the firmware files and an installation doc that seems to make sense. 

https://www.cisco.com/c/en/us/support/docs/voice-unified-communications/unified-communications-manager-express/68244-PhoneLoadUpgradeCCME.html

Hope to work on this again later this week and will reach out if I need some command detail on completing the process.  Greatly appreciate you taking the time to point me in the right direction.

[toddbengen]

Guess I'm gonna need a little help to get the proper load commands and files in the proper place to get the updated firmware pushed out.  ephones 3-6 work as they are on a version 9 firmware already.  Ephones 1-2 are on the older firmware and the ones I am fighting. 

I did find updated files via Cisco.  I have downloaded the cmterm-7942_7962-sccp.8-5-4.zip which contains:

01/04/2010 11:28 AM 2,936,005 apps42.8-5-4TH1-6.sbn
01/04/2010 11:28 AM 524,894 cnu42.8-5-4TH1-6.sbn
01/04/2010 11:28 AM 2,102,234 cvm42sccp.8-5-4TH1-6.sbn
01/04/2010 11:28 AM 342,219 dsp42.8-5-4TH1-6.sbn
01/04/2010 11:28 AM 1,756,328 jar42sccp.8-5-4TH1-6.sbn
01/04/2010 11:28 AM 670 SCCP42.8-5-4S.loads
01/04/2010 11:28 AM 674 term42.default.loads
01/04/2010 11:28 AM 674 term62.default.loads

I am also using this document to guide of guide my efforts: 

https://www.cisco.com/c/en/us/support/docs/voice-unified-communications/unified-communications-manager-express/68244-PhoneLoadUpgradeCCME.html 

I have tried several variations of the load command and have yet to get either my 7962 or 7942 to update to the 8.5 version.  My downloaded files have been sent to the router via TFTP and stored in Flash:/voiptest folder. 

show flash:
-#- --length-- -----date/time------ path
2 12 Sep 20 2019 10:02:00 +00:00 System Volume Information/WPSettings.dat
3 76 Sep 20 2019 10:02:00 +00:00 System Volume Information/IndexerVolumeGuid
4 108886252 May 29 2019 08:49:48 +00:00 c2900-universalk9-mz.SPA.155-3.M3.bin
5 2196 Nov 10 2022 21:27:58 +00:00 Baseline
6 2869 Nov 15 2022 09:18:42 +00:00 BackupConfig_1115
7 0 Nov 18 2022 11:31:20 +00:00 voiptest
9 668 Nov 18 2022 11:49:04 +00:00 voiptest/term42.default.loads.tod
10 668 Nov 18 2022 11:49:24 +00:00 voiptest/term62.default.loads.tod
12 674 Dec 2 2022 10:06:06 +00:00 voiptest/term42.default.loads
13 674 Dec 2 2022 10:06:32 +00:00 voiptest/term62.default.loads
14 670 Dec 2 2022 10:22:30 +00:00 voiptest/SCCP42.8-5-4S.loads
15 2936005 Dec 2 2022 10:24:04 +00:00 voiptest/apps42.8-5-4TH1-6.sbn
16 524894 Dec 2 2022 10:24:26 +00:00 voiptest/cnu42.8-5-4TH1-6.sbn
17 2102234 Dec 2 2022 10:26:00 +00:00 voiptest/cvm42sccp.8-5-4TH1-6.sbn
18 342219 Dec 2 2022 10:26:42 +00:00 voiptest/dsp42.8-5-4TH1-6.sbn
19 1756328 Dec 2 2022 10:27:26 +00:00 voiptest/jar42sccp.8-5-4TH1-6.sbn

And finally - here is a copy of the current running-config:

Current configuration : 3499 bytes
!
! Last configuration change at 11:43:01 UTC Fri Dec 2 2022
!
version 15.5
service timestamps debug datetime msec
service timestamps log datetime msec
no service password-encryption
!
hostname R1_2911
!
boot-start-marker
boot-end-marker
! card type command needed for slot/vwic-slot 0/3
!
no aaa new-model
ethernet lmi ce
!
ip dhcp excluded-address 192.168.10.1 192.168.10.31
ip dhcp excluded-address 192.168.10.250 192.168.10.254
ip dhcp excluded-address 192.168.150.1 192.168.150.31
!
ip dhcp pool DATA10
network 192.168.10.0 255.255.255.0
default-router 192.168.10.1
!
ip dhcp pool VOICE150
network 192.168.150.0 255.255.255.0
default-router 192.168.150.1
option 150 ip 192.168.150.1
!
no ip domain lookup
ip cef
no ipv6 cef
multilink bundle-name authenticated
!
voice-card 0
!
voice register global
default mode
!
license udi pid CISCO2911/K9 sn FJC1921A21X
hw-module pvdm 0/0
!
redundancy
!
interface Embedded-Service-Engine0/0
no ip address
shutdown
!
interface GigabitEthernet0/0
no ip address
duplex auto
speed auto
!
interface GigabitEthernet0/0.10
encapsulation dot1Q 10
ip address 192.168.10.1 255.255.255.0
!
interface GigabitEthernet0/0.150
encapsulation dot1Q 150
ip address 192.168.150.1 255.255.255.0
!
interface GigabitEthernet0/0.199
encapsulation dot1Q 199 native
ip address 192.168.199.1 255.255.255.0
!
interface GigabitEthernet0/1
no ip address
shutdown
duplex auto
speed auto
!
interface GigabitEthernet0/2
no ip address
shutdown
duplex auto
speed auto
!
interface Serial0/1/0
no ip address
shutdown
clock rate 2000000
!
ip forward-protocol nd
!
no ip http server
no ip http secure-server
!
tftp-server system:/its/SEPDEFAULT.cnf alias XMLDefault.cnf
tftp-server flash:/voiptest/term42.default.loads alias term42.default.loads
tftp-server flash:/voiptest/term62.default.loads alias term62.default.loads
tftp-server flash:/voiptest/jar42sccp.8-5-4TH1-6.sbn alias jar42sccp.8-5-4TH1-6.sbn
tftp-server flash:/voiptest/SCCP42.8-5-4S.loads alias SCCP42.8-5-4S.loads
!
control-plane
!
mgcp behavior rsip-range tgcp-only
mgcp behavior comedia-role none
mgcp behavior comedia-check-media-src disable
mgcp behavior comedia-sdp-force disable
!
mgcp profile default
!
gatekeeper
shutdown
!
telephony-service
max-ephones 6
max-dn 6
ip source-address 192.168.150.1 port 2000
load 7960-7940 voiptest/jar42sccp.9-4-2ES26
load 7942 SCCP42.8-5-4S.loads
load 7962 jar42sccp.8-5-4TH1-6
max-conferences 8 gain -6
transfer-system full-consult
create cnf-files version-stamp Jan 01 2002 00:00:00
!
ephone-dn 1
number 1010
!
ephone-dn 2
number 1020
!
ephone-dn 3
number 1030
!
ephone-dn 4
number 1040
!
ephone-dn 5
number 1050
!
ephone-dn 6
number 1060
!
ephone 1
mac-address 44E4.D945.63D8
type 7942
button 1:1
!
ephone 2
mac-address 24B6.5744.5CB4
type 7962
button 1:2
!
ephone 3
mac-address 34DB.FDCD.46E0
type 7962
button 1:3
!
ephone 4
mac-address 34DB.FDCD.4861
type 7962
button 1:4
!
ephone 5
mac-address 001B.53B8.D938
type 7940
button 1:5
!
ephone 6
mac-address 001B.53B8.D935
type 7940
button 1:6
!
line con 0
logging synchronous
line aux 0
line 2
no activation-character
no exec
transport preferred none
transport output pad telnet rlogin lapb-ta mop udptn v120 ssh
stopbits 1
line vty 0 4
login
transport input none
!
scheduler allocate 20000 1000
!
end

[Maren Mahoney]

You have the loads file for the 9 firmware indicated as being in the voiptest folder, but not the 7942/62 firmware, but the TFTP commands read that they are in the voiptest folder.

Also, the load file indicated for the 7942 model and the 7962 model are the same file. So I think the loads commands should read:

load 7942 voiptest/SCCP42.8-5-4S.loads
load 7962 voiptest/SCCP42.8-5-4S.loads

Maren

[toddbengen]

Which file is the firmware file????   Or does this zip not contain the firmware file?  If is doesn't - can you point me to it?  I have been all over in the software downloads to find "firmware" and though this was the proper file.  These are the files from the cmterm-7942_7962-sccp.8-5-4.zip file I downloaded:

01/04/2010 11:28 AM 2,936,005 apps42.8-5-4TH1-6.sbn
01/04/2010 11:28 AM 524,894 cnu42.8-5-4TH1-6.sbn
01/04/2010 11:28 AM 2,102,234 cvm42sccp.8-5-4TH1-6.sbn
01/04/2010 11:28 AM 342,219 dsp42.8-5-4TH1-6.sbn
01/04/2010 11:28 AM 1,756,328 jar42sccp.8-5-4TH1-6.sbn
01/04/2010 11:28 AM 670 SCCP42.8-5-4S.loads
01/04/2010 11:28 AM 674 term42.default.loads
01/04/2010 11:28 AM 674 term62.default.loads

[Yumster]

You've got 6 ephones in your running config.  I don't see this MAC among them.

* * * * * Unsuccessful from 7962
*Nov 18 14:32:56.814: TFTP: Looking for SEP24B6574456AB.cnf.xml.sgn
*Nov 18 14:32:56.994: TFTP: Looking for XMLDefault.cnf.xml.sgn

[toddbengen]

Sorry - I did change phones a couple times. These are the current mac addresses of the two phones that do not work.
63D8 is a 7942 - ephone 1
5CB4 is a 7962 - ephone 2

Debug tftp events output:
R1_2911#
*Dec 8 15:13:00.462: TFTP: Looking for CTLSEP44E4D94563D8.tlv
*Dec 8 15:13:00.562: TFTP: Looking for ITLSEP44E4D94563D8.tlv
*Dec 8 15:13:00.686: TFTP: Looking for ITLFile.tlv
*Dec 8 15:13:00.954: TFTP: Looking for SEP44E4D94563D8.cnf.xml.sgn
*Dec 8 15:13:01.126: TFTP: Looking for XMLDefault.cnf.xml.sgn
R1_2911#
*Dec 8 15:13:04.898: TFTP: Looking for CTLSEP24B657445CB4.tlv
*Dec 8 15:13:05.006: TFTP: Looking for ITLSEP24B657445CB4.tlv
*Dec 8 15:13:05.126: TFTP: Looking for ITLFile.tlv
*Dec 8 15:13:05.430: TFTP: Looking for SEP24B657445CB4.cnf.xml.sgn
*Dec 8 15:13:05.602: TFTP: Looking for XMLDefault.cnf.xml.sgn
R1_2911#
*Dec 8 15:13:06.718: TFTP: Looking for CTLSEP24B657445CB4.tlv
*Dec 8 15:13:06.830: TFTP: Looking for ITLSEP24B657445CB4.tlv
*Dec 8 15:13:06.938: TFTP: Looking for ITLFile.tlv
*Dec 8 15:13:07.230: TFTP: Looking for SEP24B657445CB4.cnf.xml.sgn
*Dec 8 15:13:07.382: TFTP: Looking for XMLDefault.cnf.xml.sgn
R1_2911#
*Dec 8 15:13:45.334: TFTP: Looking for CTLSEP44E4D94563D8.tlv
*Dec 8 15:13:45.426: TFTP: Looking for ITLSEP44E4D94563D8.tlv
*Dec 8 15:13:45.542: TFTP: Looking for ITLFile.tlv
*Dec 8 15:13:45.798: TFTP: Looking for SEP44E4D94563D8.cnf.xml.sgn
*Dec 8 15:13:45.970: TFTP: Looking for XMLDefault.cnf.xml.sgn

And my current ephone config:
ephone 1
mac-address 44E4.D945.63D8
type 7942
button 1:1
ephone 2
mac-address 24B6.5744.5CB4
type 7962
button 1:2
ephone 3
mac-address 34DB.FDCD.46E0
type 7962
button 1:3
ephone 4
mac-address 34DB.FDCD.4861
type 7962
button 1:4
ephone 5
mac-address 001B.53B8.D938
type 7940
button 1:5
ephone 6
mac-address 001B.53B8.D935
type 7940
button 1:6

[toddbengen]

Made a little progress.  Did seem to get the jar42sccp.8-5-4TH1-6.sbn to load using the alias.  But still no luck with the .loads file.

R1_2911(config-telephony)#do show run | begin tftp-server
tftp-server system:/its/SEPDEFAULT.cnf alias XMLDefault.cnf
tftp-server flash:/voiptest/term42.default.loads alias term42.default.loads
tftp-server flash:/voiptest/term62.default.loads alias term62.default.loads
tftp-server flash:/voiptest/jar42sccp.8-5-4TH1-6.sbn alias jar42sccp.8-5-4TH1-6.sbn
tftp-server flash:/voiptest/SCCP42.8-5-4S.loads alias SCCP42.8-5-4S.loads

R1_2911(config-telephony)# load 7960-7940 jar42sccp.8-5-4TH1-6
Updating CNF files
CNF files update complete for phonetype(7940)
CNF files update complete for phonetype(7960)

R1_2911(config-telephony)#load 7942 SCCP42.8-5-4S.loads
LOAD COMMAND ERROR:cnf-file location system is not supported for creating automatic tftp bindings. Please use file location flash | slot0 | tftp OR create tftp bindings manually

Updating CNF files
CNF files update complete for phonetype(7942)

R1_2911(config-telephony)#load 7962 SCCP42.8-5-4S.loads
LOAD COMMAND ERROR:cnf-file location system is not supported for creating automatic tftp bindings. Please use file location flash | slot0 | tftp OR create tftp bindings manually

LOAD COMMAND ERROR:cnf-file location system is not supported for creating automatic tftp bindings. Please use file location flash | slot0 | tftp OR create tftp bindings manually

Updating CNF files
CNF files update complete for phonetype(7962)

[toddbengen]

Final attempt for today - moved all my files to a new folder in flash and setup a tftp-server alias for every file.  Still getting a file not found error when running:

load 7942 SCCP42.8-5-4S.loads   and      load 7942 SCCP42.8-5-4S.loads

R1_2911(config-telephony)#do dir flash:/voiptest
Directory of flash0:/voiptest/

8 -rw- 674 Dec 2 2022 10:06:06 +00:00 term42.default.loads.new
9 -rw- 668 Nov 18 2022 11:49:04 +00:00 term42.default.loads
10 -rw- 674 Dec 2 2022 10:06:32 +00:00 term62.default.loads.new
11 -rw- 668 Nov 18 2022 11:49:24 +00:00 term62.default.loads

R1_2911(config-telephony)#do dir flash:/tb
Directory of flash0:/tb/
12 -rw- 670 Dec 2 2022 10:22:30 +00:00 SCCP42.8-5-4S.loads
13 -rw- 2936005 Dec 2 2022 10:24:04 +00:00 apps42.8-5-4TH1-6.sbn
14 -rw- 524894 Dec 2 2022 10:24:26 +00:00 cnu42.8-5-4TH1-6.sbn
15 -rw- 2102234 Dec 2 2022 10:26:00 +00:00 cvm42sccp.8-5-4TH1-6.sbn
16 -rw- 342219 Dec 2 2022 10:26:42 +00:00 dsp42.8-5-4TH1-6.sbn
17 -rw- 1756328 Dec 2 2022 10:27:26 +00:00 jar42sccp.8-5-4TH1-6.sbn

ntp master 10

tftp-server flash:/tb/SCCP42.8-5-4S.loads alias SCCP42.8-5-4S.loads
tftp-server flash:/tb/apps42.8-5-4TH1-6.sbn alias apps42.8-5-4TH1-6.sbn
tftp-server flash:/tb/cnu42.8-5-4TH1-6.sbn alias cnu42.8-5-4TH1-6.sbn
tftp-server flash:/tb/cvm42sccp.8-5-4TH1-6.sbn alias cvm42sccp.8-5-4TH1-6.sbn
tftp-server flash:/tb/dsp42.8-5-4TH1-6.sbn alias dsp42.8-5-4TH1-6.sbn
tftp-server flash:/tb/jar42sccp.8-5-4TH1-6.sbn alias jar42sccp.8-5-4TH1-6.sbn

telephony-service
cnf-file location flash:
load 7960-7940 jar42sccp.8-5-4TH1-6
load 7942 jar42sccp.8-5-4TH1-6
load 7962 jar42sccp.8-5-4TH1-6
load 7942 SCCP42.8-5-4S.loads
load 7962 SCCP42.8-5-4S.loads
create cnf-file

[toddbengen]

Still hoping for a little nudge of assistance - appreciate your time and any suggestions.

[Maren Mahoney]

The load reference under telephony-service is correct. And if I'm reading your earlier post, you have all files in the firmware zip file configured with a separate TFTP command.

It looks like the router is unsure where to put the cnf files. Under telephony-service add a specific location for the CNF files:  cnf-file Location flash:  (or maybe with the tb folder if you'd rather have them there.

Maren

[toddbengen]

Thanks Maren.  In the end of the 12-08-2022 03:53  post - I do have 

telephony-service
cnf-file location flash:
load 7960-7940 jar42sccp.8-5-4TH1-6
load 7942 jar42sccp.8-5-4TH1-6
load 7962 jar42sccp.8-5-4TH1-6
load 7942 SCCP42.8-5-4S.loads
load 7962 SCCP42.8-5-4S.loads
create cnf-file

I will access the equipment later today and try it with the /tb folder to see if that makes any difference.

[toddbengen]

The cnf-files location does not support a folder - so left it.

The cnf-files appear to be getting updated.  Following is my command sequence of all the load commands under telephony-service config.  At the end is a directory of the flash0:/its/vrf1 folder showing new cnf files for the 7942 and 7962 phones based on the time stamp.

R1_2911(config)#telephony-service
R1_2911(config-telephony)#load 7960-7940 jar42sccp.8-5-4TH1-6
Updating CNF files
CNF files update complete for phonetype(7940)
CNF files update complete for phonetype(7960)

R1_2911(config-telephony)#load 7942 jar42sccp.8-5-4TH1-6
Updating CNF files
CNF files update complete for phonetype(7942)

R1_2911(config-telephony)#load 7962 jar42sccp.8-5-4TH1-6
Updating CNF files
CNF files update complete for phonetype(7962)

R1_2911(config-telephony)#load 7942 SCCP42.8-5-4S.loads
LOAD COMMAND ERROR: File:SCCP42.8-5-4S.loads not found,
command retained, create
tftp bindings manuallyUpdating CNF files
CNF files update complete for phonetype(7942)

R1_2911(config-telephony)#load 7962 SCCP42.8-5-4S.loads
LOAD COMMAND ERROR: File:SCCP42.8-5-4S.loads not found,
command retained, create
tftp bindings manuallyUpdating CNF files
CNF files update complete for phonetype(7962)

R1_2911(config-telephony)#create cnf-files
Creating CNF files

R1_2911(config-telephony)#do dir flash0:/its/vrf1
Directory of flash0:/its/vrf1/

8 -rw- 3519 Dec 20 2022 13:38:06 +00:00 XMLDefault.cnf.xml
9 -rw- 1091 Dec 8 2022 17:45:42 +00:00 XMLDefault7940.cnf.xml
* * * Output Ommitted * * *
30 -rw- 1384 Dec 8 2022 17:45:50 +00:00 XMLDefault7960-7916-24-2.cnf.xml
31 -rw- 1276 Dec 20 2022 13:37:56 +00:00 XMLDefault7942.cnf.xml
32 -rw- 1276 Dec 20 2022 13:38:06 +00:00 XMLDefault7962.cnf.xml
33 -rw- 1438 Dec 20 2022 13:38:06 +00:00 XMLDefault7962-7914-1.cnf.xml
34 -rw- 1438 Dec 20 2022 13:38:08 +00:00 XMLDefault7962-7915-12-1.cnf.xml
35 -rw- 1438 Dec 20 2022 13:38:08 +00:00 XMLDefault7962-7915-24-1.cnf.xml
36 -rw- 1438 Dec 20 2022 13:38:08 +00:00 XMLDefault7962-7916-12-1.cnf.xml
37 -rw- 1438 Dec 20 2022 13:38:08 +00:00 XMLDefault7962-7916-24-1.cnf.xml
38 -rw- 1569 Dec 20 2022 13:38:08 +00:00 XMLDefault7962-7914-2.cnf.xml
39 -rw- 1569 Dec 20 2022 13:38:08 +00:00 XMLDefault7962-7915-12-2.cnf.xml
40 -rw- 1569 Dec 20 2022 13:38:08 +00:00 XMLDefault7962-7915-24-2.cnf.xml
41 -rw- 1569 Dec 20 2022 13:38:10 +00:00 XMLDefault7962-7916-12-2.cnf.xml
42 -rw- 1569 Dec 20 2022 13:38:10 +00:00 XMLDefault7962-7916-24-2.cnf.xml
43 -rw- 518 Dec 8 2022 17:46:44 +00:00 XMLDefault7902.cnf.xml
* * * Output Ommitted * * *
3995222016 bytes total (3878146048 bytes free)

R1_2911(config-telephony)#do show clock
13:39:38.524 UTC Tue Dec 20 2022

Finally - here is the entire show running-config output:

R1_2911(config-telephony)#do show running
Building configuration...

Current configuration : 3754 bytes
!
! Last configuration change at 13:28:22 UTC Tue Dec 20 2022
!
version 15.5
service timestamps debug datetime msec
service timestamps log datetime msec
no service password-encryption
!
hostname R1_2911
!
boot-start-marker
boot-end-marker
!
! card type command needed for slot/vwic-slot 0/3
!
no aaa new-model
ethernet lmi ce
!
ip dhcp excluded-address 192.168.10.1 192.168.10.31
ip dhcp excluded-address 192.168.10.250 192.168.10.254
ip dhcp excluded-address 192.168.150.1 192.168.150.31
!
ip dhcp pool DATA10
network 192.168.10.0 255.255.255.0
default-router 192.168.10.1
!
ip dhcp pool VOICE150
network 192.168.150.0 255.255.255.0
default-router 192.168.150.1
option 150 ip 192.168.150.1
!
no ip domain lookup
ip cef
no ipv6 cef
multilink bundle-name authenticated
!
voice-card 0
!
voice register global
default mode
!
license udi pid CISCO2911/K9 sn FJC1921A21X
hw-module pvdm 0/0
!
redundancy
!
interface Embedded-Service-Engine0/0
no ip address
shutdown
!
interface GigabitEthernet0/0
no ip address
duplex auto
speed auto
!
interface GigabitEthernet0/0.10
encapsulation dot1Q 10
ip address 192.168.10.1 255.255.255.0
!
interface GigabitEthernet0/0.150
encapsulation dot1Q 150
ip address 192.168.150.1 255.255.255.0
!
interface GigabitEthernet0/0.199
encapsulation dot1Q 199 native
ip address 192.168.199.1 255.255.255.0
!
interface GigabitEthernet0/1
no ip address
shutdown
duplex auto
speed auto
!
interface GigabitEthernet0/2
no ip address
shutdown
duplex auto
speed auto
!
interface Serial0/1/0
no ip address
shutdown
clock rate 2000000
!
ip forward-protocol nd
!
no ip http server
no ip http secure-server
!
tftp-server flash:/tb/SCCP42.8-5-4S.loads alias SCCP42.8-5-4S.loads
tftp-server flash:/tb/apps42.8-5-4TH1-6.sbn alias apps42.8-5-4TH1-6.sbn
tftp-server flash:/tb/cnu42.8-5-4TH1-6.sbn alias cnu42.8-5-4TH1-6.sbn
tftp-server flash:/tb/cvm42sccp.8-5-4TH1-6.sbn alias cvm42sccp.8-5-4TH1-6.sbn
tftp-server flash:/tb/dsp42.8-5-4TH1-6.sbn alias dsp42.8-5-4TH1-6.sbn
tftp-server flash:/tb/jar42sccp.8-5-4TH1-6.sbn alias jar42sccp.8-5-4TH1-6.sbn
tftp-server flash:/voiptest/term42.default.loads alias term42.default.loads
tftp-server flash:/voiptest/term62.default.loads alias term62.default.loads
!
control-plane
!
mgcp behavior rsip-range tgcp-only
mgcp behavior comedia-role none
mgcp behavior comedia-check-media-src disable
mgcp behavior comedia-sdp-force disable
!
mgcp profile default
!
gatekeeper
shutdown
!

telephony-service
max-ephones 6
max-dn 6
ip source-address 192.168.150.1 port 2000
cnf-file location flash:
load 7960-7940 jar42sccp.8-5-4TH1-6
load 7942 SCCP42.8-5-4S.loads
load 7962 SCCP42.8-5-4S.loads
max-conferences 8 gain -6
transfer-system full-consult
create cnf-files version-stamp 7960 Dec 20 2022 13:38:25
!
ephone-dn 1
number 1010
!
ephone-dn 2
number 1020
!
ephone-dn 3
number 1030
!
ephone-dn 4
number 1040
!
ephone-dn 5
number 1050
!
ephone-dn 6
number 1060
!
ephone 1
mac-address 44E4.D945.63D8
type 7942
button 1:1
!
ephone 2
mac-address 24B6.5744.5CB4
type 7962
button 1:2
!
ephone 3
mac-address 34DB.FDCD.46E0
type 7962
button 1:3
!
ephone 4
mac-address 34DB.FDCD.4861
type 7962
button 1:4
!
ephone 5
mac-address 001B.53B8.D938
type 7940
button 1:5
!
ephone 6
mac-address 001B.53B8.D935
type 7940
button 1:6
!
line con 0
logging synchronous
line aux 0
line 2
no activation-character
no exec
transport preferred none
transport output pad telnet rlogin lapb-ta mop udptn v120 ssh
stopbits 1
line vty 0 4
login
transport input none
!
scheduler allocate 20000 1000
ntp master 10
!
end

[toddbengen]

I hope this helps - I have 2 7962's - one works, one does not.  I identified early on they were on different firmware (hope I'm using the proper term).  

The 7962 that does not work - TNP62.8-3-1-21a.bin.   7962 that does work - TNP62.9-3-1-57.bin

This is consistent across about 15 phones for both 42's and 62's.  If they have a TNP62.9 or TNP42.9 we are good.  So I know the phones with TNP62.8 need to update - but that's simply not happening.  I think I have the proper 8.5 files in flash with alias but I cannot get the older phones to update.  And I believe I need to get to 8.5 before going to version 9.

Following is output with debug ip dhcp server events and debug tftp events turned on.  First phone is a 7962 (MAC 5CB4) with TNP62.8-3-1-21a.bin and FAILS - looks for SEP24B657445CB4.cnf.xml.sgn.  The second phone is also a 7962 (MAC 46E0 with TNP62.9-3-1-57.bin and is SUCCESSFUL - looks for SEP34DBFDCD46E0.cnf.xml.  Attached image shows output side by side.

Activate port to 7962 with MAC 5CB4. FAIL

Dec 20
R1_2911# 14:07:39.648: DHCPD: Sending notification of ASSIGNMENT:
Dec 20 14:07:39.648: DHCPD: address 192.168.150.36 mask 255.255.255.0
Dec 20 14:07:39.648: DHCPD: htype 1 chaddr 24b6.5744.5cb4
Dec 20 14:07:39.648: DHCPD: lease time remaining (secs) = 86400
R1_2911#
Dec 20 14:07:49.056: TFTP: Looking for CTLSEP24B657445CB4.tlv
Dec 20 14:07:49.156: TFTP: Looking for ITLSEP24B657445CB4.tlv
Dec 20 14:07:49.268: TFTP: Looking for ITLFile.tlv
Dec 20 14:07:49.544: TFTP: Looking for SEP24B657445CB4.cnf.xml.sgn
Dec 20 14:07:49.708: TFTP: Looking for XMLDefault.cnf.xml.sgn
R1_2911#
Dec 20 14:07:50.836: TFTP: Looking for CTLSEP24B657445CB4.tlv
Dec 20 14:07:50.932: TFTP: Looking for ITLSEP24B657445CB4.tlv
Dec 20 14:07:51.036: TFTP: Looking for ITLFile.tlv
Dec 20 14:07:51.276: TFTP: Looking for SEP24B657445CB4.cnf.xml.sgn
Dec 20 14:07:51.440: TFTP: Looking for XMLDefault.cnf.xml.sgn
R1_2911#
R1_2911#
Dec 20 14:13:44.996: TFTP: Looking for CTLSEP24B657445CB4.tlv
Dec 20 14:13:45.112: TFTP: Looking for ITLSEP24B657445CB4.tlv
Dec 20 14:13:45.220: TFTP: Looking for ITLFile.tlv
Dec 20 14:13:45.484: TFTP: Looking for SEP24B657445CB4.cnf.xml.sgn
Dec 20 14:13:45.648: TFTP: Looking for XMLDefault.cnf.xml.sgn

R1_2911#show ephone unreg

ephone-2[1] Mac:24B6.5744.5CB4 TCP socket:[-1] activeLine:0 whisperLine:0 UNREGISTERED
mediaActive:0 whisper_mediaActive:0 startMedia:0 offhook:0 ringing:0 reset:0 reset_sent:0 paging 0 debug:0 caps:0
IP:0.0.0.0* 0 Unknown 0 keepalive 0 max_line 0 available_line 0
button 1: cw:1 ccw:(0)
dn 2 number 1020 CH1 DOWN
Preferred Codec: g711ulaw
Lpcor Type: none

Activate port to 7962 with MAC 46E0. SUCCESSFUL!!!

Dec 20
R1_2911# 14:29:43.868: DHCPD: Sending notification of ASSIGNMENT:
Dec 20 14:29:43.868: DHCPD: address 192.168.150.37 mask 255.255.255.0
Dec 20 14:29:43.868: DHCPD: htype 1 chaddr 34db.fdcd.46e0
Dec 20 14:29:43.868: DHCPD: lease time remaining (secs) = 86400
R1_2911#
Dec 20 14:29:53.100: TFTP: Looking for CTLSEP34DBFDCD46E0.tlv
Dec 20 14:29:53.204: TFTP: Looking for ITLSEP34DBFDCD46E0.tlv
Dec 20 14:29:53.300: TFTP: Looking for ITLFile.tlv
Dec 20 14:29:53.520: TFTP: Looking for SEP34DBFDCD46E0.cnf.xml
Dec 20 14:29:53.520: TFTP: Opened flash:/its/vrf1/XMLDefault7962.cnf.xml, fd 4, size 1276 for process 132
Dec 20 14:29:53.524: TFTP: Finished flash:/its/vrf1/XMLDefault7962.cnf.xml, time 00:00:00 for process 132
R1_2911#
Dec 20 14:30:17.440: TFTP: Looking for SCCP42.8-5-4S.loads
Dec 20 14:30:17.444: TFTP: Opened flash0:/tb/SCCP42.8-5-4S.loads, fd 4, size 670 for process 132
Dec 20 14:30:17.448: TFTP: Finished flash0:/tb/SCCP42.8-5-4S.loads, time 00:00:00 for process 132
R1_2911#
Dec 20 14:30:53.780: TFTP: Looking for CTLSEP34DBFDCD46E0.tlv
Dec 20 14:30:53.888: TFTP: Looking for ITLSEP34DBFDCD46E0.tlv
Dec 20 14:30:53.992: TFTP: Looking for ITLFile.tlv
Dec 20 14:30:54.400: TFTP: Looking for SEP34DBFDCD46E0.cnf.xml
Dec 20 14:30:54.404: TFTP: Opened flash:/its/vrf1/XMLDefault7962.cnf.xml, fd 4, size 1276 for process 132
Dec 20 14:30:54.408: TFTP: Finished flash:/its/vrf1/XMLDefault7962.cnf.xml, time 00:00:00 for process 132
R1_2911#
Dec 20 14:30:57.812: TFTP: Looking for English_United_States/mk-sccp.jar
R1_2911#
Dec 20 14:30:59.128: TFTP: Looking for United_States/g3-tones.xml
R1_2911#
Dec 20 14:31:01.068: %IPPHONE-6-REGISTER: ephone-3:SEP34DBFDCD46E0 IP:192.168.150.37 Socket:1 DeviceType:Phone has registered.

R1_2911#show ephone 7962

ephone-3[2] Mac:34DB.FDCD.46E0 TCP socket:[1] activeLine:0 whisperLine:0 REGISTERED in SCCP ver 22/17 max_streams=5
mediaActive:0 whisper_mediaActive:0 startMedia:0 offhook:0 ringing:0 reset:0 reset_sent:0 paging 0 debug:0 caps:9
IP:192.168.150.37 * 49749 7962 keepalive 4 max_line 6 available_line 6
button 1: cw:1 ccw:(0)
dn 3 number 1030 CH1 IDLE
Preferred Codec: g711ulaw
Lpcor Type: none