10-09-2012 04:42 AM - edited 03-16-2019 01:35 PM
Hi all
My ip phone cisco 7971 struck in upgrading while i doing a factory reset.
I had a dhcp server and option 150 command to push tftp information in my network.
my router flash contain the firmware files for 7971.
i don't know how to get back my [hone working somebody help me..
Hi all
My ip phone cisco 7971 struck in upgrading while i doing a factory reset.
I had a dhcp server and option 150 command to push tftp information in my network.
10-09-2012 06:28 AM
I assume you are running ccme? What version of CCME are you running?
Can you send us a
debug tftp events
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"'Nature is too thin a screen, the glory of the omnipresent God bursts through it everywhere"-Ralph Waldo Emerson
10-11-2012 01:28 AM
i am using cme 4.0
tftp debug shows nthing related to this phone, for checking i restarted another phone and that event is showing.
check the below files
Oct 11 07:06:15.539: TFTP: Looking for CTLSEP001C58F0B5C2.tlv
Oct 11 07:06:15.683: TFTP: Looking for Pulse1.raw
Oct 11 07:06:15.735: TFTP: Looking for Ring2.raw
Oct 11 07:06:15.787: TFTP: Looking for SEP001C58F0B5C2.cnf.xml
Oct 11 07:06:19.834: TFTP: Looking for SEP001C58F0B5C2.cnf.xml
Oct 11 07:06:23.868: TFTP: Looking for SEP001C58F0B5C2.cnf.xml
Oct 11 07:06:26.809: TFTP: Opened system:/its/XMLDefault7971.cnf.xml, fd 0, size 1085 for process 74
Oct 11 07:06:27.418: TFTP: Finished system:/its/XMLDefault7971.cnf.xml, time 00:00:00 for process 74
Oct 11 07:06:34.057: TFTP: Opened system:/its/XMLDefault7971.cnf.xml, fd 4, size 1085 for process 215
Oct 11 07:06:35.071: TFTP: Looking for SCCP70.8-3-3S.loads
Oct 11 07:06:37.916: TFTP: Opened system:/its/XMLDefault7971.cnf.xml, fd 2, size 1085 for process 214
Oct 11 07:06:57.240: TFTP: Looking for CTLSEP001C58F0B5C2.tlv
Oct 11 07:06:57.368: TFTP: Looking for Pulse1.raw
Oct 11 07:06:57.921: TFTP: Looking for Ring2.raw
Oct 11 07:06:58.005: TFTP: Looking for SEP001C58F0B5C2.cnf.xml
Oct 11 07:06:58.009: TFTP: Opened system:/its/XMLDefault7971.cnf.xml, fd 0, size 1085 for process 74
Oct 11 07:06:58.029: TFTP: Finished system:/its/XMLDefault7971.cnf.xml, time 00:00:00 for process 74
Oct 11 07:06:59.095: TFTP: Finished system:/its/XMLDefault7971.cnf.xml, time 00:00:25 for process 215
Oct 11 07:06:59.428: TFTP: Looking for English_United_States/td-sccp.jar
Oct 11 07:06:59.644: TFTP: Looking for United_States/g3-tones.xml
Oct 11 11:07:00.117: %IPPHONE-6-REG_ALARM: 25: Name=SEP001C58F0B5C2 Load= SCCP70.8-2-2SR2S Last=Initialized
Oct 11 11:07:00.157: %IPPHONE-6-REGISTER: ephone-6:SEP001C58F0B5C2 IP:192.168.10.13 Socket:1 DeviceType:Phone has registered.
Oct 11 07:07:02.925: TFTP: Finished system:/its/XMLDefault7971.cnf.xml, time 00:00:25 for proc
10-13-2012 12:36 AM
hi sir
this is the tftp event
Oct 13 07:21:24.197: TFTP: Sending error 1 No such file
Oct 13 07:24:13.783: TFTP: Server request for port 49152, socket_id 0x84046A28 for process 74
Oct 13 07:24:13.787: TFTP: read request from host 192.168.10.22(49152) via FastEthernet0/0
Oct 13 07:24:13.787: TFTP: Looking for term71.default.loads
Oct 13 07:24:13.787: TFTP: Sending error 1 No such file
Oct 13 07:24:14.320: TFTP: Server request for port 49153, socket_id 0x84046A28 for process 74
Oct 13 07:24:14.320: TFTP: read request from host 192.168.10.22(49153) via FastEthernet0/0
Oct 13 07:24:14.320: TFTP: Looking for term71.default.loads
Oct 13 07:24:14.324: TFTP: Sending error 1 No such file
Oct 13 07:27:02.236: TFTP: Server request for port 49152, socket_id 0x84046A28 for process 74
Oct 13 07:27:02.236: TFTP: read request from host 192.168.10.22(49152) via FastEthernet0/0
Oct 13 07:27:02.236: TFTP: Looking for term71.default.loads
Oct 13 07:27:02.240: TFTP: Sending error 1 No such file
But this load file is in my router flash and i gave "load 7971 term71.default.loads" command in the telephony service and my router itself is the tftp server.
10-13-2012 01:44 AM
As mentioned in many many other threads. Configure
tftp-server term71.default.loads.
10-13-2012 02:47 AM
Oct 13 07:27:02.236: TFTP: Looking for term71.default.loads
As paolo suggests, do you have tftp-server flash/term71.default.loads. If you do then you need to consider what firmware is currently on th ephone and what firmware you have on your ccme.
Most times when you see this, its because the firmware you have on your CCME is too new for your phone to upgrade to, so you new an intermediate firmware.
Please rate all useful posts
"'Nature is too thin a screen, the glory of the omnipresent God bursts through it everywhere"-Ralph Waldo Emerson
10-13-2012 02:51 AM
aokanlawon wrote:
Oct 13 07:27:02.236: TFTP: Looking for term71.default.loads
As paolo suggests, do you have tftp-server flash/term71.default.loads. If you do then you need to consider what firmware is currently on th ephone and what firmware you have on your ccme.
Most times when you see this, its because the firmware you have on your CCME is too new for your phone to upgrade to, so you new an intermediate firmware.
Correct, but in that case one would see the router send the .loads file to the phone, followed by pause, and then the phone request it again.
This is not the case with the OP, where the .loads file is never sent.
10-13-2012 04:50 AM
Dear Paolo
thank you...problem solved..need to specify all the firmwire file path through tftp server
tftp-server flash:term71.default.loads
tftp-server flash:cnu70.8-3-2-27.sbn
tftp-server flash:jar70sccp.8-3-2-27.sbn
tftp-server flash:apps70.8-3-2-27.sbn
tftp-server flash:dsp70.8-3-2-27.sbn
tftp-server cvm70sccp.8-3-2-27.sbn
thank you all for your support.
10-13-2012 08:49 AM
If you configure load xxxx.loads, and cnf-location flash, then there is no need for all the tftp-server commands.
Thank you for the nice rating and good luck!
10-09-2012 07:21 AM
Since you are talking about factory reset, I am assuming that it's not first use of the phone. Try to remove load command from CME and test.
10-11-2012 02:43 AM
If the debug doesn't show anything for this particular phone it doesn't request any files from the TFTP. Please check that the phone receives the proper settings from the DHCP server.
Sent from Cisco Technical Support iPhone App
10-11-2012 02:53 AM
After doing a factory reset, please clear CTL and ITL files from settings -> Security settings -> Trust list
Then enable alternate TFTP server and put the IP address of the TFTP server. This will reload the phone and should come up with the correct configuration file.
***Please rate all useful posts.
10-14-2012 04:40 AM
After doing a factory reset, please clear CTL and ITL files from settings -> Security settings -> Trust list
Then enable alternate TFTP server and put the IP address of the TFTP server. This will reload the phone and should come up with the correct configuration file.
OP phone was not booting - no menu access is possible.
10-11-2012 03:36 AM
+5 Roger. Per the prerequisit steps for a factory reset check these items as Roger pointed out. I know this is from the 7941/61 guide but the same things apply the the 7971 (with a slightly different file name).
Before you perform a factory reset, ensure that the following conditions are met:
•The phone must be on a DHCP-enabled network.
•A valid TFTP server must be set in DHCP option 150 or option 66 on the DHCP server.
•The term61.default.loads file or the term41.default.loads and the files specified in that file should be available on the TFTP server that is specified by the DHCP packet.
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