Cisco 7975G Display Problem (Black Circle)

[rqualls]

About 5 of our 10 Cisco 7975G Ip phones now have a black spot on the middle of the left had side of the screen. We do not have Hardware support on the handsets. Has anyone seen this issue, and if so, what are my options for repair? I figure since half of mine are having the issues, surely others have seen it.

[clileikis · Accepted solution]

Hi Rob,

Sounds like the following bug, looks like RMA is the only option:

CSCtq57134

Defective 7975 LCD with Black Dot on Display

Symptom:

Cisco 7975 IP phone sometimes have a black dot on the display

Conditions:

There have been reports about some 7975 IP phones have a black dot on the display. Once there, it appears to be permantly.

Workaround:

None.

HTH,

Chris

Please rate helpful posts

[Joseph Martini]

There is a defect for the LCD displays on those phones

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCtq57134.  We'll have to RMA them if they're under contract/warranty.

[Joseph Martini]

Looks like we posted at the same time 5 stars for you Chris.

[clileikis]

Thanks Joe same to you!

[rqualls]

Thanks Guys. Since I don't have active support on those, I guess I'm out of luck.

[brendand05]

They still have 1 year warranty even if you don't have a support contract.

It just takes 10 business days to replace the phone, where as if you had a support you would get a next business day replacement.