" CSCuh94427 -  Insufficient Permissions to View Bug This bug contains proprietary information and is not yet publicly available"   Large government customer. Hyper-V only. Need to know roadmap for support of ESAV, WSAV, SMAV on Hyper-V ... View more

5.0 and above will work fine for all the Linux CUCM versions even v8.6 For earlier windows based CallManager use the matching number e.g v4.3 Sent from Cisco Technical Support iPad App ... View more

Check your QoS configuration Sent from Cisco Technical Support iPad App ... View more

Bump. Anyone from Cisco got any ideas on this? How can I find the serial number for this device (for SMARTnet) I believe this ASA had 500x premium SSL installed so we are talking about a lot of $$ Thanks ... View more

Hi Mike, Thanks, I would appreciate any information you could find out. These are the numbers I can find Product - ASA5520-BUN-K9 Serial number on the motherboard JAF1233AAES Number on stick on rear of chassis to the left of where the serial number sticker normally is COM6U10ARB Serial on metal case under the power supply FOX1237GH60 ... View more

You need to set Authentication-server-group RADIUS Under the tunnel or the group policy that applies to the tunnel etc Sent from Cisco Technical Support iPad App ... View more

You need to create sub-interfaces first Int eth0/0.100 Vlan 100 Sent from Cisco Technical Support iPad App ... View more

HTH Microsoft recommend installing Office 2010 32-Bit on Windows 64-Bit I'm not sure Cisco will ever release a 64-bit version. The same goes for most other vendors. http://technet.microsoft.com/en-us/library/ee681792.aspx The recommendations for which edition of Office 2010 to install are as follows: If users in your organization depend on existing extensions to  Office, such as ActiveX controls, third-party add-ins, in-house  solutions built on previous versions of Office, or 32-bit versions of  programs that interface directly with Office, we recommend that you  install 32-bit Office 2010 (the default installation) on computers that  are running both 32-bit and 64-bit supported Windows operating systems. If some users in your organization are Excel expert users who  work with Excel spreadsheets that are larger than 2 gigabytes (GB), they  can install the 64-bit edition of Office 2010. In addition, if you have  in-house solution developers, we recommend that those developers have  access to the 64-bit edition of Office 2010 so that they can test and  update your in-house solutions on the 64-bit edition of Office 2010. http://office.microsoft.com/en-us/word-help/choose-the-32-bit-or-64-bit-version-of-microsoft-office-HA010369476.aspx By default, Microsoft Office 2010 installs the 32-bit version of  Office 2010 even if your computer is running 64-bit editions of Windows. Important    The 32-bit version of Office  2010 is the recommended option for most people, because it prevents  potential compatibility issues with other 32-bit applications,  specifically third-party add-ins that are available only for 32-bit  operating systems. What is in the 32-bit version of Office but is not included in the 64-bit version of Office? ActiveX controls library, ComCtl    This  library contains ActiveX controls that are used to build solutions. It  is most commonly used in the following Microsoft Office programs:  Access, Excel, and Word. SharePoint List control    The list view in SharePoint Technology is not available to people using the 64-bit version of Office. Compatibility with existing Office files and solutions Note    The 64-bit version of Office 2010 is  not compatible with any other 32-bit version of Office programs. As a  result, you must first uninstall all 32-bit versions of Office programs  before you install the 64-bit version of Office 2010. The Office 2010  disc includes both 32- and 64-bit versions of Office 2010. To install  64-bit Office 2010, you must run Setup.exe from the x64 folder. For more  information, see Install the 64-bit version of Office. ActiveX controls library, ComCtl    Any solutions that use these controls do not work. No good alternatives are available for some of these controls. Third-party ActiveX controls and add-ins    None of these work with the 64-bit version of Office. Note   There is no 64-bit version of Visual Basic 6. As a result, many of these objects need to be ported and rewritten. Visual Basic for Applications    The only  way that Microsoft Visual Basic for Applications (VBA) that contains  the Declare statement work in the 64-bit version of Office is if you  update the code manually. Compiled Access databases    The .MDE and  .ACCDE files, a common way for Access application developers to  distribute solutions and protect their intellectually property, do not  work in the 64-bit version of Office. You must contact the application  vendor to have the vendor recompile, retest, and redistribute the  solution in the 64-bit version. Communicator integration    If you  install the 64-bit version of Office, certain Microsoft Office  Communicator 2007 features that involve integration with Outlook are  lost. For example, you cannot right-click a Communicator contact to  schedule a meeting, send an e-mail message, or find previous  conversations. This is because Office Communicator R2 is 32-bit, and  Messaging Application Programming Interface (MAPI) calls do not cross  the 32-/64-bit boundary. Additionally, certain Microsoft Outlook 2010  features are unavailable with Communicator R2. For more information  about these Outlook features and the hotfix that addresses them, see the  following Knowledge Base article: ... View more

Do you know how to get the 8.5.2 firmware??? I have the same issue with 'Auth Fail' and the phone now stuck in a booting loop I try to download the firmware (cmterm-7942_7962-sccp.8-5-2.zip) from the Cisco site and get the message 'Cisco service contract information indicates you are not authorized to download software for the following product(s)' I have active service contracts for CallManager/Unified Communications Manager, CallManager Express, UC520, UC540, Unity, Unity Express, IPCC/UCCX I do not have contacts for individual phones. Surely if the issue is caused by a bug, Cisco should allow people to download the firmware that fixes that bug???? ... View more