I have new 8831, and i am using CME :Cisco IOS Software, C2951 Software (C2951-UNIVERSALK9-M), Version 15.4(1)T1, RELEASE SOFTWARE (fc2)
the 8831 can get ip and goes to voice vlan. I can ping the phone ip by CME, but the phone just keep showing Phone not registered. Dose anyone know how to fix it
! voice service voip no ip address trusted authenticate no supplementary-service sip handle-replaces fax protocol t38 version 0 ls-redundancy 0 hs-redundancy 0 fallback none sip registrar server ! voice register pool-type 8831 xml-config maxNumCalls 4 xml-config busyTrigger 4 xml-config custom sshAccess 0 description CISCO IP phone 8831 reference-pooltype 9971 ! voice register global mode cme source-address 192.168.100.2 port 5060 max-dn 4 max-pool 5 load 8831 sip8831.9-3-3-5 authenticate register authenticate realm cisco.com create profile sync 0253815872624616 conference hardware ! voice register dn 1 number 150 name Boardroom A ! voice register dn 2 number 151 name Boardroom B ! voice register template 1 ! voice register pool 1 busy-trigger-per-button 1 id mac XXXXX type 8831 number 1 dn 1 template 1 dtmf-relay rtp-nte sip-notify username 150 password cisco codec g711ulaw ! voice register pool 2 busy-trigger-per-button 1 id mac XXXXXX type 8831 number 1 dn 2 template 1 dtmf-relay sip-notify username 151 password cisco codec g711ulaw
The dn 1 is working fine, I am having issue with dn 2
So, you have one 8831 successfully registered but another is not registering?
Have you performed factory reset on the phone?
It looks like there is some kind of issu with this phone so you should hardware reset it and try to register it again.
Upon connecting it back to network try to create-cnf files again on CME
On your CME Router, enter
Does the phone also receive the TFTP server info from DHCP or is it maybe hard coded on the second phone?
Do you see REGISTER messages coming from the phone to your CME?
Pool Tag 2 Config: Mac address is AC44.F213.6D0B Type is 8831 Number list 1 : DN 2 Proxy Ip address is 0.0.0.0 DTMF Relay is enabled, sip-notify Call Waiting is enabled DnD is disabled Video is disabled Camera is disabled Busy trigger per button value is 1 keep-conference is enabled registration expires timer max is 3600 and min is 60 username 151 password cisco template is 1 kpml signal is enabled Lpcor Type is none Transport type is udp service-control mechanism is not supported Registration method: per line Privacy feature is not configured. Privacy button is disabled conference admin: no conference add mode: all conference drop mode: never Reason for unregistered state: No registration request since last reboot/unregister paging-dn: config 0 [multicast] effective 0 [multicast] Dialpeers created: Statistics: Active registrations : 0 Total SIP phones registered: 1 Total Registration Statistics Registration requests : 0 Registration success : 0 Registration failed : 0 unRegister requests : 0 unRegister success : 0 unRegister failed : 0 Attempts to register after last unregister : 0 Last register request time : Last unregister request time : Register success time : Unregister success time :
no request to cme
What about the TFTP on the phone? You could try to enter it as alternate TFTP if you have problems with your DHCP. Also, is this a used phone? Maybe it has an ITL installed which does not trust your CME and blocks registration (delete ITL file then).
As you're using SIP phones for creating profiles you'd need to enter:
voice register global
no create profile
Try removing the below commands and apply 'create profile' command on 'voice register global'
authenticate register authenticate realm cisco.com
Hope this Helps
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TFTP is working fine because I have another 8831 is running, I reboot the CME and the phone register successfully .