Cisco 8831 conference showing GMT time instead of local time

[MohammedEl]

Hi,

CUCM version is 11.5 and the 8831  Active Load ID is sip8831.10-3-1SR3-5

 I have tried to rest sitting All and security but the problem still exist….. I have checked the device pool and date / time group is correct. Any help on that

[Chris Deren]

You did not tell us what the issue is.

[MohammedEl · Accepted solution]

Cisco 8831 conference showing GMT time instead of local time

[Chris Deren]

Do you have proper Phone NTP Reference, Date/Time Group configured and assigned to the Device Pool of the phone?

[MohammedEl]

Yes NTP Reference is OK, and Date/Time Group is configured correctly and attached to the devise pool, all phone showing the correct time instead of 8831

[Chris Deren]

Can you browse the IP address of the phone and post the screen shot of the first page?

[MohammedEl]

[Chris Deren]

Is the time-zone and time showing here invalid as well?  If so, what if you change the time/date group on it to use different time-zone, does it change?

[MohammedEl]

Time Zone is OK but it showing the GMT time instead 

[Chris Deren]

Can you try another time-zone to see if the issue is with adjusting the time to that time zone, i.e. a bug, etc.

[markys123451]

This is NOT solved.

How did this garbage answer get marked as a solution?

[acroniscco]

Any ideas? Same problem here, full reset, security reset, nothing helps.

Web interface shows correct time zone but time is still GMT

[Loftyworm]

Same here, also have this exact same issue.

[Faazreg]

My all other phones (7821,8811,8841) are showing actual time.

i applied this: clock set hh:mm:ss mmm dd yyyy for the time change all are updated except this 8831.

[Motoyuki7]

I resolved this problem on CUCM 9.1.2 by updating Firmware of conference phones to 10.3(1)SR4b.

On Resolved Caveats of this update you will encounter:
CSCvi33539 8831 phone displaying wrong time for Asia/Kolkata time zone
CSCvf95630 8831 IP Phone not taking particular timezone Africa/Dar_es_Salaam

Note that you will not be able to downgrade to a firmware earlier than 10.3(1)SR3  if you perform the update.