08-11-2020 04:52 AM
Hi,
Our cisco phones keep freezing around every 6 weeks, the phones we have are CP-8841-3PCC and they appear to be on the latest firmware as the software version is sip88xx.11-3-1MPP-697.loads
Has anyone else had this issue and does anyone know of a fix for this?
Thanks
08-17-2020 03:58 AM
Hello,
Could you please verify the platform that you use (CUCM or CME) and if this issue appears to other models, if any on your enviroment?
George
08-19-2020 12:23 AM
08-19-2020 12:28 AM
Hello,
My question was mostly to identify the PBX platform you use (Cisco Call Manager or Cisco Call Manager Express) and if you are not the Administrator of this you may need to consult your IT Team.
Nevertheless, please can you also consider the option of upgrading your phones' firmware as described on this thread?
George
08-19-2020 01:26 AM
08-18-2020 09:02 AM
The 11.3.2 firmware is released. Can you check if you see the same problem on 11.3.2?
Thanks.
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide