05-22-2018 08:13 PM - edited 03-17-2019 12:51 PM
Hi All,
Good Day. I'm experiencing unusual behavior of CUCM CDR, I see a call record with 0 Duration but the time of Origination and Disconnect have a difference more than a minuet than the default setting on CUCM (with call forwarding please see attach CUCM service parameter) for Unanswered. I attached the actual CDR report we gathered. I just want to know if this is a normal or discrepancy of the system.
Cisco Call Manager Version: 10.5.2.10000-5
Thank you
Solved! Go to Solution.
05-23-2018 09:21 AM
Hello,
I'm not sure if CUCM keeps track of that information.
You might have to gather the CCM traces and manually check that information.
I believe there should be 3rd patty applications that can run such reports, but not CUCM itself.
Regards, Jaime.
05-23-2018 05:11 AM
You posted this a couple of weeks ago. I take it the bug suggested was not the problem?
Have you contacted TAC on this?
05-23-2018 09:16 AM
Hi Maren, Thank you for the prompt reply, however the bug you had given is for answered calls with 0 duration.
05-23-2018 06:44 AM
Hello,
I believe that the CDR record connecting and disconnecting time is the time when the signaling starts and stops, regardless if there was an Audio path stablished or not.
You might want to count the ammount of seconds that a call is ringing before being disconnected or sent to voicemail. This time should match the discrepancy you are experiencing.
Ragrds, Jaime.
05-23-2018 09:14 AM
Hi Jaime, Thank you for the prompt reply. May i know if there is a way that we can calculate the ringing duration of the phone specially the unanswered calls?.
05-23-2018 09:21 AM
Hello,
I'm not sure if CUCM keeps track of that information.
You might have to gather the CCM traces and manually check that information.
I believe there should be 3rd patty applications that can run such reports, but not CUCM itself.
Regards, Jaime.
05-23-2018 07:56 PM
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