Cisco DB service will not start after password change

[cediger826]

We have a CUCM version 8.0.3 running in our lab and I had to run password recovery to reset the admin and security password. Since I changed the passwords, I found that the Tomcat service was running 90+%. In further troubleshooting, I found that the "A Cisco DB" service is not running. I tried to start that in the CLI and I get:

A Cisco DB [STARTING]

A Cisco DB [STARTING]

Component is not running

A Cisco DB[NOTRUNNING]

I'm not sure where I need to go from here. Any advice is appreciated.

Thanks,
Cameron.

[clileikis]

Hi Cameron,

Is this a single node publisher, or do you have subscribers as well?  If you have subscribers, you may need to change the security passwords to match.

HTH,

Chris

Please rate helpful posts

[cediger826]

It is a single node. The IP address and hostname stayed the same.

[clileikis]

Hi Cameron,

If that's the case and it's a lab system, I'd recommend at this point taking a DRS backup and doing a rebuild of the server and restore.  Will probably save you a lot of headaches and time in the long run.

HTH,

Chris

Please rate helpful posts

[clileikis]

Hi Cameron,

Also, have you changed your hostname and/or IP address of your CUCM server?  This will also occur if it was changed improperly.

HTH,

Chris

Please rate helpful posts.

[mudmathu]

Hi Cameron,

Sometimes the change in security password fails the A Cisco DB service. Basically, it means that the password is not properly syncronized and the database is no longer reachable.

The Cisco TAC has a wrokaround but you cannot do it on your own and you will be needing TAC to do it for you.

Please open a TAC case and they will surely get this fixed.

PS: Rate if useful

Thanks

Mudit

[gagansi]

Surely you need to pen a TAC case, Meanwhile have a look on this....-->

https://supportforums.cisco.com/docs/DOC-13672

/Gagan

Troubleshooting CUCM Database Replication in Linux Appliance Model

[dijohn]

It could be this bug

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCth87452

But it's just one node

When you SSH into the box, do you see something like this?

Command Line Interface is starting up, please wait ...
Fri Jul 16 14:17:01 IST 2010:main:General SQL failure:
Fri Jul 16 14:17:01 IST 2010:main:java.sql.SQLException: Failed to get Connection.Connector(NOT CONNECTED: Driver=com.informix.jdbc.IfxDriver;)
        at com.cisco.ccm.dbl.Connector.getConn(Connector.java:751)
        at com.cisco.ccm.dbl.Connector.connect(Connector.java:630)
        at com.cisco.ccm.dbl.Connector.connect(Connector.java:576)
        at com.cisco.ccm.dbl.Connector.beginTransaction(Connector.java:496)
        at com.cisco.ccm.serviceability.conf.ConnectorXImpl.beginTransaction(ConnectorXImpl.java:125)
        at com.cisco.ccm.serviceability.conf.ConnectorX.beginTransaction(ConnectorX.java:49)
        at com.cisco.ccm.serviceability.conf.ProcessAuditImpl.readAuditSyslogDetailsfromDB(ProcessAuditImpl.java:64)
        at com.cisco.alarmutil.GenericAlarmWrapper.getAuditInstance(GenericAlarmWrapper.java:263)
        at com.cisco.iptplatform.cli.cliAlarms.(cliAlarms.java:71)
        at com.cisco.iptplatform.cli.cliAlarms.instance(cliAlarms.java:95)
        at sdMain.main(sdMain.java:667)

Can you type in "run sql select * from processnode" in the SSH console.

[cediger826]

I do not get that excpetion when I SSH into the server. I do get that exception when I run that query though.

[dijohn]

Please open a TAC case. You can open it from this thread itself J

[dijohn]

https://supportforums.cisco.com/docs/DOC-13613#Q2