Cisco IP Communicator Registration issues

[Simon Nhlapo]

Hi All,

I have a  Cisco IP communicator installed on my latop & PC, which is running a windows-7 Professional 32 bit operating system, .

When you start IP Communicator it come up with date and time displayed only no extension number ? Have you guys comeacross something like this before ?

>CUCM VERSION: 7.1.5.33047-1

>CIPC version : 8.6.1.0 and  8.6.1.4

>CDP DRIVER VERSION:1.0(0.2)Built

Voice Engine Version : 3.5.0.0

I have logged TAC with Cisco and so far no light, Cisco TAC number: 621445099

Thanks

Simon

[Chris Deren]

Does it show registered on CUCM side?

Is the IPC configured on IPC with a DN?

Chris

[Simon Nhlapo]

On CUCM phone is registered and it is not displaying anything except time and date. DN is configured for IPC but it is not displaying it which is the problem I'm facing here...

[Jaime Valencia]

Based on that description I would think SCCP traffic is blocked or lost from CUCM to the laptop.

HTH

java

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www.cisco.com/go/pdihelpdesk

[Simon Nhlapo]

Actually is not registering issues as IP Communicator do register when checking in CUCM but is not displaying DN except time and date ?

[r.laurens]

Hi,

Is there a solution for this problem?

I'm currently experiencing the same issue.

Thanx.

Ruben

[Simon Nhlapo]

Hi There,

Looks like the issue will be resolved on CUCM 9.0…

The workaround:

Create/ add the Device on the call manager using SIP protocol it will work.

This is what I did to get the clients up running.

Please let me know if you require more information.

Kind Regards

Simon Nhlapo

[r.laurens]

Hi Simon,

Thank you for the reply. The migration of the CIPC SCCP to SIP is working.

We will use SIP on our CIPC for now.

kind regards,

Ruben

[Simon Nhlapo]

Hi Ruben,

no problem.

Thanks for the feedback

Regards

Simon