11-23-2013 08:08 AM - edited 03-16-2019 08:33 PM
Hi,
I have a strange problem regarding 7916 side cars.We have setup quite a few already but today we have installed 2 and all of them just come up with the Cisco screen but fail to go any further.
any ideas.I think its failing because it can tftp its load down as it is straight out of the box.
any ideas would be useful.Running CME 8.6 and latest firmware on the 7916 and 7965
Regards
Marwan
Sent from Cisco Technical Support iPhone App
11-24-2013 08:16 AM
Are they getting IP address and TFTP option?
Chris
11-24-2013 09:57 AM
Hi,
Yes the phone work smooth and correctly , they can upgrade and downgrade also correctly , just the expantion not shown on the phone .
Regards
Sent from Cisco Technical Support iPhone App
11-24-2013 10:09 AM
Can you post the ephone configuration?
Sent from Cisco Technical Support iPhone App
11-24-2013 12:37 PM
Hi,
this my phone and telephony-service config.
ephone 13
device-security-mode none
description **office Phone**
video
mac-address xxxx.xxxx.xxxx
ephone-template 1
presence call-list
blf-speed-dial 1 231 label "user1 - 231" device
blf-speed-dial 2 233 label "user2 - 233" device
type 7965 addon 1 7916-24
button 1:13 2:100 3s101 4:102
button 5:103 6:110 7s131 8:132
button 9o98,99 10m11 11m12 12m14
button 13m16 14m17 15m18 16m120
button 17m123 18m33
telephony-service
sdspfarm conference mute-on 111 mute-off 222
sdspfarm units 5
sdspfarm tag 1 confprof1
conference hardware
no auto-reg-ephone
fxo hook-flash
max-ephones 42
max-dn 144
ip source-address 10.10.0.254 port 2000
calling-number initiator
service phone webAccess 0
service phone videoCapability 1
service phone displayOnTime 07:59
service phone displayOnDuration 12:00
service phone displayIdleTimeout 02:00
service phone daysDisplayNotActive 6
service phone displayOnWhenIncomingCall enable
service dnis dir-lookup
service dss
url services http://10.10.0.251/voiceview/common/login.do
url authentication http://10.10.0.254/CCMCIP/authenticate.asp mobility cisco
cnf-file location flash:
cnf-file perphone
load 7914 S00105000400
load 7916-12 B016-1-0-4-2
load 7916-24 B016-1-0-4-2
load 7960-7940 P0030801SR02
load 7945 SCCP45.9-3-1-1S.loads
load 7961 SCCP41.9-3-1SR1-1S.loads
load 7965 SCCP45.9-3-1SR2-1S.loads
load 7970 SCCP70.9-1-1SR1S.loads
load 7975 SCCP75.9-3-1-1S.loads
time-zone 31
date-format dd-mm-yy
voicemail 600
max-conferences 4 gain -6
call-park system redirect
moh music-on-hold.au
dn-webedit
time-webedit
transfer-system full-consult dss
login timeout 120 clear 23:00
fac standard
Regards
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