We just got a major problem happen to us. We recently upgraded the hardware of our Publisher and Subscriber from 7825 to 7835s. We had e-mailed Cisco to send us a new license with an updated MAC address of the new server. We uploaded the new license, and the upgrade went well without a problem. We did the upgrade last week and everything was working fine.
The problem started occurring today when we uploaded a new device license. When this happened, all the license counts went into the minuses! Like -1300 or something. We had over 3500 device licenses. We are running CUCM 7.1. Can anyone help us with this? We have already contacted TAC. Anyone experience this before?
Seen a lot of things like this happening lately. It seems to be related to changes in the way licensing is working.
Open a case with TAC and get licensing involved. Get copies of all the licenses loaded and attach them to the case along with CLI captures of the output of "show network eth0 detail" , "show status", and "show hardware" commands along with a screenshot of the page showing the license utilization.
The node licenses are there (We have three - 1 Pub and 2 Subs). There's no other licenses registered. It just shows that there's -1300 or so. We had a total of 2200+ device licenses available (Total = 3500+). Not sure what you mean by feature licenses.
How do you re-add the license? And if you do, how would you associate it to the new MAC of the newly installed Publisher?
Seen a lot of things like this happening lately. It seems to be related to changes in the way licensing is working.
Open a case with TAC and get licensing involved. Get copies of all the licenses loaded and attach them to the case along with CLI captures of the output of "show network eth0 detail" , "show status", and "show hardware" commands along with a screenshot of the page showing the license utilization.
Learn, share, save
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
