Hello CSC,  A customer of ours has asked if our CUCM tracks hold times for non-UCCX inbound or outbound calls, similar to how it's reported via UCCX/CUIC. Does CUCM track this data, perhaps via CDR? I tried doing a test call and exported the CDR reco...

Hey all, We're setting up our monitoring system and on-boarding their network equipment. We're using SNMP v2. Our monitoring system will use SNMP Walk to gather all the information about the device. All the devices that we've on-boarded successfully ...

Hi CSC, I am supporting a client who is running an old Cisco Unity version 5.0(1) with ES51 installed. They are migrating to Exchange 2010. According to this Cisco support article, in order for successful migration, the latest ES must be installed: h...

Hey all,I have a question about feature licensing for Cisco ISR 1800, 2800, 3800, 2900 series. I know there are differences between all of the series. My main question which applies for all the Cisco ISR series is this:"If I want to upgrade the IOS t...