02-03-2017 12:41 PM - edited 03-17-2019 09:25 AM
Hi Experts,
I'm trying to configure Single Inbox in Cisco Unity Connection 9.1 with Exchange 2010 Server.
While testing user's unified messaging accounts, I'm getting the below error.
Some possible reasons for 500: Server configuration problem. Incorrect authentication mode. Internet Information Service is unavailable. Email address (primary SMTP address) not found.
Kindly help me to fix this issue, helps are much appreciated.
02-03-2017 12:48 PM
Could be permissions. Also check the authentication mode on CUC/Exchange. Check the troubleshooting steps under 500 error here:
Brandon
02-03-2017 12:54 PM
Hi Brandon,
Thanks for your quick resolution, but I have already tried those troubleshooting steps. Still no go!
May I know the details and specifications for Unity Service Account User in Active Directory?
02-03-2017 12:58 PM
Here are some details on the account along with the permissions that are needed.
Brandon
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