Cisco Unity Connection v. 9.1(1a) failed to install

[Velin Tsekov]

Hi Everyone,

I built a VM using a downloaded OVA template for CUC 9.1(0) although my CUC disk version is 9.1(1a). This OVA template is the last one uploated at cisco.com, and the installation fails with a critical stop. Please refer to the attached file for the reason of the failure.

I built this VM on a UCS C200 M2 server running ESXi 5.0. On this server I have two CUCMs that work correctly.

Any tips on how to resolve this issue? I have read a couple discussion with a similar symptoms, but for a CUCM installation on ESXi, not for CUC.

[Velin Tsekov]

The OVA template allocated 1vCPU, and one should be in idle state which is not configured per VM. I'm using OVA template for 1K users. When I manually select 2 vCPUs I receive an issue with "CUC is not supported".

Going to the TAC...

[Aman Soi]

Hi Velin,

Please do update about TAC findings and hyperthreading also.

regds,

aman

[Rob Huffman]

Hi Velin,

I just wanted to add this reference to the great help so far from

my friend Aman (+5 Aman )

Your install seems to fail at the spot identified in this bug;

Cisco Unity Connection  8.x/9.x - Fresh Installation fails

CSCug45097

You can open a TAC case directly from this page and the engineer with be able to see

the thread which may help your cause.

https://supportforums.cisco.com/docs/DOC-13613

Cheers!

Rob

"A smile relieves a heart that grieves" 

- Stones

[Velin Tsekov]

Hi Rob, thank you for your information! It's a funny one :

Conditions:

When we use  "cucservice" as the Application username while installation.

Workaround:

Use the Application Username other than the following usernames

CCMSysUser

WDSysUser

CCMQRTSysUser

IPMASysUser

WDSecureSysUser

CCMQRTSecureSysUser

IPMASecureSysUser

TabSyncSysUser

CUCService

I have used cucadmin/cucroot.

Aman, thank you too, dude!

[Aman Soi]

Hi Rob,

Thanks for sharing the Bug info and opening SR from the thread.

Never thought this could be a bug.

Hi Velin,

Did u open the case?

regds,

aman

[Velin Tsekov]

Hi Aman, I'll open it tomorrow morning, çause I need to check the service contract #. Meantime I'll try to do the installation again...based on the "workaround" posted in the bug.

I'll keep you in touch with the TAC.

Thank you! Owe u a beer :-)

[Aman Soi]

Hi Velin,

Is the problem resolved?

Please update.

regds,

aman

[Aman Soi]

Hi Velin,

Curious to know whether your problem has been solved .

regds,

aman

[Velin Tsekov]

Hi, working with the TAC. When I have some more information I'll update you.

[Aman Soi]

thanks for update.

regds,

aman

[Aman Soi]

Hi Velin,

Is the problem resolved?

regds,

aman

[Velin Tsekov]

Dear Aman, first of all sorry for the delay in my answer, but I was on a vacation. Yes, the problem was resolved. It appeared to be a performance issue. It can happen as install and upgrade require more IOPS than normal operation. We stoped 2 of the 3 guest virtual machines running on the host server, so we can have more IOPS free when we install CUC. And that was enough to complete the installation.

[Aman Soi]

Hi Velin,

thanks for updating .Just one more query : Did Cisco TAC engr. run any Command or tool to find IOPS behaviour and reached to conclusion that other VM Machines need to be stopped.

regds,

aman