03-08-2023 06:06 AM
So, our Cisco Unity version 12.5 only has the web authentication / login working for our default admin account. All other LDAP accounts that are configured as admins are not working. When those accounts are used, the login page simply hangs. I have disabled & re-enabled the Cisco DirSync service which didn't help. I've also, updated & cleaned up the LDAP authentication, which didn't help either. Tried with all webfiltering and AV turned off, which had no impact. When logging in with a problem account the page simply loads & never errors out.
Has anyone else seen similar behavior?
Solved! Go to Solution.
05-01-2023 05:42 AM
Follow-up in case this ever gets looked at. Ended up having to open a TAC case & saw that a backend service was incorrectly using to much memory. (Tomcat) Restarted that service & everything is now fine.
03-09-2023 02:58 AM
Do you have TLS enabled on LDAP Authentication? If yes, is the correct CA cert chain uploaded to Tomcat-trust? Try disabling TLS and changing the port, if you can.
I’d reboot the VM after hours, if I were dealing with this.
05-01-2023 05:42 AM
Follow-up in case this ever gets looked at. Ended up having to open a TAC case & saw that a backend service was incorrectly using to much memory. (Tomcat) Restarted that service & everything is now fine.
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