cm express, phone 7905g unregistered

[ciscoceci]

Hi

We have a cm express and the 7905g doesnt register. We have a dhcp pool de fined in cme and the phone take the IP from the dhcp, we have t'he fw load belong
To 7905 but when we do

sh ephones

The 7905 are not registered

Thanks
Anna

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[yahsiel2004]

Anna,
Please post a full configuration of your cme router.

Regards,

Yosh

[bendatcrox]

Morning,
I would be checking a few things.

1. Under Telephony service do you have the type defined
2. Is the firmware for the phone on your flash and defined in configuration
3. Debug TFTP and check that the phone is requesting and receiving the firmware defined in Telephony Service

Lastly make sure you issue the create cnf-files command,

Let me know how you go.

Sent from Cisco Technical Support iPhone App

[ciscoceci]

Hi,

Sorry for delay and thanks.

Anna

Here the sh run:

Router#sh run
Building configuration...

Current configuration : 1177 bytes
!
version 12.4
service timestamps debug datetime msec
service timestamps log datetime msec
no service password-encryption
!
hostname Router
!
boot-start-marker
boot-end-marker
!
enable password ceci
!
no aaa new-model
ip cef
!
!
no ip dhcp use vrf connected
!
ip dhcp pool VOICE
   network 192.168.1.0 255.255.255.0
   default-router 192.168.1.1
   option 150 ip 192.168.1.1
   dns-server 192.168.1.1
!
!
no ip domain lookup
ip dhcp-server 192.168.1.1
!

!
interface FastEthernet0/0
ip address 192.168.1.1 255.255.255.0
speed auto
!
ip forward-protocol nd
!
no ip http server
no ip http secure-server
!
!
control-plane
!
telephony-service
load 7905 CP7905060101SCCP050429A
max-ephones 5
max-dn 10
ip source-address 192.168.1.1 port 2000
create cnf-files version-stamp Jan 01 2002 00:00:00
max-conferences 4 gain -6
!
!
ephone-dn  1
number 3001
!
!
ephone-dn  2
number 3002
!
!
ephone  3
mac-address 000C.CE34.3AA8
type 7905
button  1:1
!
!
!
ephone  4
mac-address 0003.FFD4.23C5
type CIPC
button  1:2
!
!
!
ephone  5
!
!
!
line con 0
password ceci
login
line aux 0
line vty 0 4
password ceci
login
!
end

[ciscoceci]

Bendatcrox,

I answer you:

3. Debug TFTP and check that the phone is requesting and receiving the firmware defined in Telephony Service

Router#

*Jun 10 11:12:09.785: TFTP: Looking for ld000cce343aa8
*Jun 10 11:12:09.797: TFTP: Looking for lddefault.cfg

Lastly make sure you issue the create cnf-files command,

Router(config-telephony)#create CNF-files
CNF file creation is already On
Updating CNF files

%Error deleting flash:SEPDEFAULT.cnf (No such file or directory)
%Error deleting flash:XMLDefault.cnf.xml (No such file or directory)CNF-FILES: C
lock is not set or synchronized,
                retaining old versionStamps

CNF files update complete

Thanks Anna

[bendatcrox]

Hey Anna,
Can you please send me the output of -

show telephony-service tftp-bindings

Thanks.


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[ciscoceci]

Hi,

Thanks

Router#show telephony-service tftp-bindings

tftp-server system:/its/SEPDEFAULT.cnf

tftp-server system:/its/SEPDEFAULT.cnf alias SEPDefault.cnf

tftp-server system:/its/XMLDefault.cnf.xml alias XMLDefault.cnf.xml

tftp-server system:/its/ATADefault.cnf.xml

tftp-server system:/its/XMLDefault7905.cnf.xml alias SEP000CCE343AA8.cnf.xml

tftp-server system:/its/XMLDefaultCIPC.cnf.xml alias SEP0003FFD423C5.cnf.xml

tftp-server system:/its/united_states/7960-tones.xml alias United_States/7960-to

nes.xml

tftp-server system:/its/united_states/7960-font.xml alias English_United_States/

7960-font.xml

tftp-server system:/its/united_states/7960-dictionary.xml alias English_United_S

tates/7960-dictionary.xml

tftp-server system:/its/united_states/7960-kate.xml alias English_United_States/

7960-kate.xml

tftp-server system:/its/united_states/SCCP-dictionary.xml alias English_United_S

tates/SCCP-dictionary.xml Router#show telephony-service tftp-bindings
tftp-server system:/its/SEPDEFAULT.cnf
tftp-server system:/its/SEPDEFAULT.cnf alias SEPDefault.cnf
tftp-server system:/its/XMLDefault.cnf.xml alias XMLDefault.cnf.xml
tftp-server system:/its/ATADefault.cnf.xml
tftp-server system:/its/XMLDefault7905.cnf.xml alias SEP000CCE343AA8.cnf.xml
tftp-server system:/its/XMLDefaultCIPC.cnf.xml alias SEP0003FFD423C5.cnf.xml
tftp-server system:/its/united_states/7960-tones.xml alias United_States/7960-to
nes.xml
tftp-server system:/its/united_states/7960-font.xml alias English_United_States/
7960-font.xml
tftp-server system:/its/united_states/7960-dictionary.xml alias English_United_S
tates/7960-dictionary.xml
tftp-server system:/its/united_states/7960-kate.xml alias English_United_States/
7960-kate.xml
tftp-server system:/its/united_states/SCCP-dictionary.xml alias English_United_S
tates/SCCP-dictionary.xml

[bendatcrox]

Can you please go into the phone menu and go to the status screen and tell me what version of the firmware the phone is currently running.

Thanks.

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[ciscoceci]

Hi bendatcrox

I am out of office now, but version IP phone could be 8... Could be it the problem??

Anna
Thanks

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[ciscoceci]

Hi Bendatcrox,

finally the ip phone version is 8.0.1

thanks

Anna

[paolo bevilacqua]

Did these ever before worked? Could have SIP firmware.

[yahsiel2004]

Anna,

You need to paste the "tftp-server flash:" commands from the "cme-readme" file stored on your flash. Also you will probably need paste the following command afterwards "tftp-server flash:/phone/7905/.sbin alias .sbin, as this may not be on your read-me file. Below are some examples and websites that can help explain what I'm stating.

https://learningnetwork.cisco.com/servlet/JiveServlet/previewBody/6346-102-1-20737/CCNA-Voice%20VoIP.pdf

http://voiceonbits.com/2010/07/06/cme-basic-setup/

HTH

Regards,

Yosh

[ciscoceci]

Hi Paolo,

you are right!! this ip phone were worked before and his fw is SIP. Anybody knows the procedure to change it to sccp???

thanks

Anna

[paolo bevilacqua · Accepted solution]

There are many threads about, you can use the search function.

[ciscoceci]

Hi everybody,

The proble was that the phone has SIP fw,

thanks everybody

Anna