CME 8.6 Voicemail Transfer issue

[Barry Richey]

hi all,

wondering if someone can help point me in the right direction regarding a voicemail transfer issue i am experiencing.

customer has a small CME deployment 1 receptionst and around 5 other individual users.

the Receptionst (ephone 7) has her own line but also on the spare line buttons she has other users lines in the event the users are out of the office so she can pickup there calls.

the problem i am having is that when she answers one of these other lines and then wishes to transfer them to that indiviuals voicemail she cant as she is in effect already on that line

im thinking there must be a better way to configure this on the Receptionst phone to enable her to still answer the users direct dials but enable her to transfer to that users ext which will then follow there call-forward noan action

suggestions greatly appreciated

!

!

ephone-dn  3  dual-line

number 3920 secondary 0207XXXXXXX no-reg primary

pickup-group 8080

label Reception 3920

description Reception

name Reception

call-forward noan 8000 timeout 20

translation-profile outgoing OUTBOUND_CLI_DISPLAY

!

ephone-dn  4  dual-line

number 3921 secondary 0207XXXXXXX no-reg primary

pickup-group 8080

label XXXXXX 3921

description XXXXXX

call-forward busy 3920

call-forward noan 8000 timeout 10

translation-profile outgoing OUTBOUND_CLI_DISPLAY

!

ephone  7

mac-address XXXX.XXXX.XXXX

username "reception" password XXXXXX

type 7965 addon 1 7915-12

button  1:3 2:4 3:5 4:1

!

telephony-service

no auto-reg-ephone

max-ephones 30

max-dn 50

ip source-address 10.1.4.254 port 2000

max-redirect 5

service phone ehookEnable 1

timeouts interdigit 3

system message XXXXXXXX

url services http://10.1.10.1/voiceview/common/login.do

url authentication http://10.1.10.2/CCMCIP/authenticate.asp 

cnf-file location flash:

load 7915-12 B015-1-0-4.SBN

load 7915-24 B015-1-0-4.SBN

load 7906 SCCP11.9-1-1SR1S.loads

load 7911 SCCP11.9-1-1SR1S.loads

load 7937 apps37sccp.1-4-4-0.bin

load 7960-7940 P00308010200.loads

load 7945 SCCP45.9-1-1SR1S.loads

load 7965 SCCP45.9-1-1SR1S.loads

load 7970 SCCP70.9-1-1SR1S.loads

load 7971 SCCP70.9-1-1SR1S.loads

time-zone 21

time-format 24

voicemail 8000

max-conferences 8 gain -6

transfer-system full-consult

transfer-pattern .T

create cnf-files version-stamp 7960 Jul 03 2012 16:17:49

[paolo bevilacqua · Accepted solution]

Have her transfer to VM number.

If that doesn't work, there is another config to transfer any call directly to any VM box.

[Barry Richey]

paolo,

thanks again for the pointer

i configured the cme to directly transfer the call to unity express voicemail

firstly i created a DN in CME which points to the voicemail pilot number 8000

!

ephone-dn  22

number 7....

description ***dial 7 then ext number 4vmail

call-forward all 8000

i then connected to the CUE and configured each user with a phonenumberE164 with the users extension prefixed with a 7

!

username XXXX phonenumberE164 "73923"

username XXXX phonenumberE164 "73920"

username XXXX phonenumberE164 "73922"

username XXXX phonenumberE164 "73921"

when a call now comes in on one of the DDI's and the receptionist answers the call and wishes to transfer to that users voicemail she presses transfer then 7 followed by the users extension number

[paolo bevilacqua]

As an alternative to configuring an additional phonenumberE164 for each user, you can add a voice translation-profile under

CUE DP, that strips leadning 7 from redirecting number.

You can also use a softkey for transferVM.

Thanks for the nice rating and good luck!

[Rob Huffman]

Hi Barnaby,

Just to add a note to the great tips from my friend Paolo (+5 "P")

The steps required are nicely detailed in this good Tech Note;

Transfer a Caller Directly into a Unity Express Mailbox

http://www.cisco.com/en/US/products/sw/voicesw/ps5520/products_tech_note09186a00802ab979.shtml#cue_int_ccm_exp

Cheers!

Rob

"Show a little faith, there's magic in the night" - Springsteen

[Muthurani Lavanya Paneerselvam]

ROB

Thanks for sharing the link ! Extremely helpful !  + 5

Regards

Lavanya

[nanosynth]

I needed the "call-forward pattern .T" statement in my telephony-service part of the config for my call forward no answer to work as well as the statement "transfer-pattern 200." (where 200 was the beginning of my extension nmbers (2001, 2002, 2003,,etc). Don't know if you need this as well..Just a thought.