hi,
need some help to configure nightservice vs. aa and huntgroups
we have a callmanager express.
Today its configured as follow:
Incoming calls from PSTN are translated to an huntpilot, which is configured with a AA Script.
Look here:
Incoming rule for called numbers from PSTN:
voice translation-rule 2
rule 1 /12340/ /94/
Calls someone from PSTN to 12340 the call is translated to called number 94. Then the scripts work and the caller hears an annoncement, after this
the lines in the huntgroup are called sequential.
The application config:
application
service aa flash:app-b-acd-aa-2.0.0.0.tcl
param number-of-hunt-grps 1
paramspace english index 1
param handoff-string aa
paramspace english language en
param max-time-vm-retry 5
param aa-pilot 94
paramspace english location flash:
param second-greeting-time 120
param call-retry-timer 10
param max-time-call-retry 600
param service-name queue
!
service queue flash:app-b-acd-2.0.0.0.tcl
param queue-len 10
param aa-hunt1 95
param aa-name aa
param queue-manager-debugs 1
param number-of-hunt-grps 2
!
!
and the huntgroup:
ephone-hunt 1 sequential
pilot 95
list 50, 77
timeout 10, 10
display-logout logged out from Huntgroup
This works fine.
Now there should be a nightservice. The callers to 12340 should be redirectly immediatly to
an announcement and then the call should be end.
So I configured a nightservice:
telephony-service
night-service day Sun 08:00 07:59
night-service day Mon 17:00 07:59
night-service day Tue 17:00 07:59
night-service day Wed 17:00 07:59
night-service day Thu 17:00 07:59
night-service day Fri 17:00 07:59
night-service day Sat 08:00 07:59
I created a virtual DN:
ephone-dn 55 dual-line
number 90 secondary 49490 no-reg both
description TimeBasedRoutingNumber
call-forward all 94
call-forward night-service 99
night-service bell
!
Calls goes normal if night service is not active and to DN 99 if night service is active.
Then I changed the translation rule for incoming called number from PSTN pointed to the new DN:
voice translation-rule 2
rule 1 /12340/ /90/
The results:
If night-service active, the call goes right to the extension 99.
If not, the call doesnt route as before, I got an fast busy.
If I do call-forward all 95 at ephone- dn 55 so the call will right go trough the hunt group if night service is not active, but the caller doesnt get the announcement.
Somebody can help?
