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Beginner

CME transfer blind during second incoming call

Between two extension, transferring the call, the user can do a consult transfer. However if the user is on a call, and a second call comes in, while the second call is still ringing on the extension, if they try to transfer the first call, it ends up being a blind transfer.

Extension involved

402300

402304

402355               

Scenario A - external call into a hunt-group

External1 call to 402300

External2 call to 402300  

External1 call transferred from 402300 to 402355 (they cannot consult, the call just goes through)

Scenario B - Internal call

402355 call to 402300

402304 call to 402300

402355 transferred to 403303 (they cannot consult, the call just goes through)

transfer-system full-consult is already configured under telephone-services. I've tried to specify transfer-mode under 402300, still no joy.

I have attached the configuration and also the telephony output

3 REPLIES 3
Hall of Fame Community Legend

CME transfer blind during second incoming call

Hi there,

I believe you would need to use Octo-line ephone DN's instead

of dual-line

Cheers!

Rob

"And if I should fall behind
Wait for me" - Springsteen

Hall of Fame Master

Re: CME transfer blind during second incoming call

As an alternanative to what Rob correctly said, you can transfer 2nd call to a park slot, then advice recipient to pick it up.

If he/she declines, pick it up and advice caller.

Beginner

CME transfer blind during second incoming call

Hi,

I'm looking into the same issue with nishantj, We've configured octo-line on the phone but no luck so far.

Having spoken to a colleague I removed the DN from the pickup group and this seem's to have sorted it....the only problem is they need the pickup feature , any idea why being part of a pickup group would cause this?

Thanks,

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