10-16-2013 05:13 AM - edited 03-16-2019 07:55 PM
Hello Guys,
I have a strange behavior in a CUCM 8.6 environnement. Times to times, on random phones the corporate directory is no more listed. I have to reboot the phone and all is ok.
I go round in cycles since weeks and I didn't find any clues about a potential issue. Is someone have some ideas to help me on this ?
Thanks,
Hervé Jacquemin
10-16-2013 05:41 AM
Issues like this are most likely firmware related. What model of phones are affected and what is the firmware running on them
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10-16-2013 06:13 AM
phone 7940 - 7941 - 7942 have the problem
CUCM 8.6.2.22900-9
firmware used:
7940 last one available
7941: 9.3.1SR2.1S
7942: 9.3.1SR2.1S
10-16-2013 09:45 AM
I have a few questions:
When you select the coporate directory button what happens?
can you pull up wireshark captures of a failed event?
Are you using ext coporate directory ?
10-17-2013 12:41 AM
When we go in the Directories menu, the corporate directory is not listed anymore.
I already though about wireshark but the problem is very random, and not easy to predict.
what do you mean by "ext corporate directory" ?
10-17-2013 02:14 AM
I suggest you open a TAC case. I have looked through the bug search tool and I cant find any ug that matches this problem description, however I am convinced it is a bug. Talk to cisco and let us know what you find
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"opportunity is a haughty goddess who waste no time with those who are unprepared"
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