Corporate Directory on CUCM 8.6

[Thiago Gandara]

Hi voice team,

     I am with the following problem: Only the model 7942G does not access the corporate directory the message (host not found), the other models usually access. I realized that only this model tries to access the corporate directory via https://CUCM_IP:8443/ccmcip/authenticate.jsp, others access via http on port 8080. How to fix this?

Thanks.

[Ayodeji Okanlawon]

Does it still show host not found? What URL is it trying to access? Can you do this test. Delete a single 7942, re-add it and test again

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"There is a wideness in God's mercy Like the wideness of the sea.There's a kindness in His justice Which is more than liberty"

[Thiago Gandara]

Yes, the same message "Host not found", the url is http://CUCM_IP:8080/ccmcip/xmldirectory.jsp the same that other models use.

I will do that test, then I'll let you know what the result.

Thanks.

[Thiago Gandara]

I delete the phone 7942 and create again, but still does not access the directory.

Thanks.

[Ayodeji Okanlawon]

Can you please send the logs on the phone. You will see them by clicking on the ip address of the phone in cucm. Please attach the logs here

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"There is a wideness in God's mercy Like the wideness of the sea.There's a kindness in His justice Which is more than liberty"

[Thiago Gandara]

Following the log: the language is Portuguese.

14:34:51 SEP88F07789E39E.cnf.xml.sgn(HTTP)
	14:34:52 Limite esgotado p/DNS cur1sr07
	14:34:53 VPN Not Configured
	14:34:54 Limite esgotado p/DNS cur1sr07
	14:35:00 Sem IP de servidor DNS
	14:35:00 Trust List Updated
	14:35:00 SEP88F07789E39E.cnf.xml.sgn(HTTP)
	14:35:01 Limite esgotado p/DNS cur1sr07
	14:35:02 VPN Not Configured
	14:35:02 Limite esgotado p/DNS cur1sr07

The DNS its not configured on CUCM.

[Ayodeji Okanlawon]

I was hoping to see the full logs, but since they are in portuguese, then they wont be useful. Can you put the url for directory access : http://CUCM_IP:8080/ccmcip/xmldirectory.jsp (on the phone itself) There is a place where you can set this on the phone and try again.

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"There is a wideness in God's mercy Like the wideness of the sea.There's a kindness in His justice Which is more than liberty"

[Thiago Gandara]

Hi, i put the URL on "Secure Directory URL" on the phone config, but still does not access the directory.

[Thiago Gandara]

is that the problem may be in the DNS, because it has no DNS configured in CUCM, but as he is directly accessing the IP address I do not see why this error.

[Ayodeji Okanlawon]

Thiago,

The best thing to do now is to download the phone configuration file and we can see whats in it.

tftp -i 10.1.1.1 get SEP0000DEADBEEF.cnf.xml

change 10.1.1.1 to your cucm ip address, and sep00000..to one of the 7942 phone mac address.

To enable tftp client do this

open Control Panel > Programs and Features > click Turn Windows features on or off in left side > enable  Client TFTP then click in OK

Please attach the phone config file here

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"There is a wideness in God's mercy Like the wideness of the sea.There's a kindness in His justice Which is more than liberty"

[Thiago Gandara]

Hi, following the phone config:

true

SCCP

0

true

0

2011h

tzupdater.jar

0

SNR - Brasil

Brasil GMT -3

D/M/Y

E. South America Standard/Daylight Time

America/Sao_Paulo

10.0.0.253

Multicast

CMGroupSNR

true

cur1sr07

CallManager SNR

2000

5060

5061

2427

2428

cur1sr07

Disable

Disable

false

2000

2000

2000

5060

5060

5060

false

000000

Off

Disabled

120

2445

cur1sr07

1

true

2

SCCP42.9-3-1-1S

falsefalse10100011010050510000000011

00

1342031101-10c6d576-1b01-47ab-9942-3b2c3dfac568

Portuguese_Brazil

23

pt_BR

8.6.2.1000-1

iso-8859-1

Brazil

Brazil

5

1

0

http://CUCM_IP:8080/ccmcip/authenticate.jsp

http://CUCM_IP:8080/ccmcip/xmldirectory.jsp

http://CUCM_IP:8080/ccmcip/GetTelecasterHelpText.jsp

http://CUCM_IP:8080/ccmcip/getservicesmenu.jsp

https://CUCM_IP:8443/ccmcip/getservicesmenu.jsp

96

0

96

1

5

0

0

0

0

false

0

0

0

3804

false

1

*81

*82

*83

*84

*85

00089

0

Missed Calls

Application:Cisco/MissedCalls

Voicemail

Application:Cisco/Voicemail

Received Calls

Application:Cisco/ReceivedCalls

Placed Calls

Application:Cisco/PlacedCalls

Personal Directory

Application:Cisco/PersonalDirectory

Corporate Directory

Application:Cisco/CorporateDirectory

Ativar/Desativar Ramal

Ativar/Desativar Ramal

http://CUCM_IP:8080/emapp/EMAppServlet?device=#DEVICENAME#

[Ayodeji Okanlawon · Accepted solution]

Thiago,

This is where the problem is. The TVS

2445

cur1sr07

The TVS entry is a hostname, which is why you're getting the host not found because your phone isn't configured for DNS or cannot resolve that name.  The fix is to change under System > Server, the hostname to an IP address there, save it, then restart th Trust Verification Service (TVS),

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"There is a wideness in God's mercy Like the wideness of the sea.There's a kindness in His justice Which is more than liberty"

[Thiago Gandara]

Thats rigth,it worked with the Model 7942, thank you very much.

Att.

Thiago Gandara

[Ayodeji Okanlawon]

Thiago ! Hurray!!!!!!!!!!!!!!!!!!!!!!! I love it when we solve problems like this...We never give up! Excellent News! How do you say Vamos! in portuguese?

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"There is a wideness in God's mercy Like the wideness of the sea.There's a kindness in His justice Which is more than liberty"

[Thiago Gandara]

Yeah, never, ever give up, we say: É ISSO AÍ..

Thankssss a lot...

Best regards,

Thiago

[William Bell]

Outstanding.  Good work aokanlawan (+5). This thread is a good example of why CSC is the best tech support forum out there. Just sayin'...

Regards,

Bill

http://ucguerrilla.com