06-23-2011 12:31 PM - edited 03-16-2019 05:36 AM
I am trying to add a cp-8945 video phone to a CUCM version 8.0. When I try to add a new phone, the 8945 does not show up in the drop down window. The only 89 series phone that shows up is the 8961. How do I add this to my system?
Thanks,
Scott
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06-23-2011 01:03 PM
That phone was not released when the 8.0 releases were built. You need to install the firmware on CUCM. This process is explained in the 894x release notes.
Please rate useful replies.
06-23-2011 01:03 PM
That phone was not released when the 8.0 releases were built. You need to install the firmware on CUCM. This process is explained in the 894x release notes.
Please rate useful replies.
06-30-2011 08:22 AM
The info worked. The only thing is that Cisco does not mention that the cluster needs to be reloaded. Thank you.
07-19-2011 11:29 AM
I'm having the same issue but I uploaded the firmware files to the CUCM server (the .sgn file and everything in the .zip) and reloaded the server and the 8945 still doesn't show up in list.
Am I missing something?
07-19-2011 11:52 AM
07-19-2011 11:55 AM
That is exactly what I did. I installed it at the upgrade tab in the OS administration, and it worked fine.
07-19-2011 12:11 PM
Thanks for the info! I also see one of the firmware files to download is cmterm-894x-sccp.9-1-2-sr-1.cop.sgn and that seems like it should install but I get a hash value error.
07-20-2011 05:58 AM
Okay, I downloaded and installed successfully the cmterm-894x-sccp.9-1-2-sr-1.cop.sgn file but the 8945 still doesn't show up in the list for available devices. I figure I need the device pack but I can't find it in the downloads section. Is this something I can download? I'm running CUCM 8.0(2c).
07-20-2011 06:16 AM
Hi there,
Here is the path;
Unified Communications Manager/CallManager Device Packages
Sadly, I don't believe there are any that are supported with 8.0(2). You may have
to upgrade to a minimum of 8.0(3) to use the one I linked earlier.
Cheers!
Rob
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