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Helpful
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CSCvc46415 CIPC intermittent crash during use

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tim.adams.r
Level 1
Level 1

‎05-11-2018 04:05 PM - edited ‎03-17-2019 12:48 PM

CIPC Verison 8.6.6 intermittent crash during use. Steps that have been tried. 

  • Complete wipe and reinstall (From older version it had issues as well)
  • Updated all drivers 
  • New Headset

Other Info

  • I'm not on a VPN connection
  • I'm connected via hardwire to the LAN at my company.

Logs are attached and pasted below. 

##################################################################### 

Log Name: Application
Source: Windows Error Reporting
Date: 5/11/2018 4:28:54 PM
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: xxxxxxxxxxxxx
Description:
Fault bucket 109138500329, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: communicatork9.exe
P2: 8.6.4.0
P3: 570e97cd
P4: ntdll.dll
P5: 10.0.15063.608
P6: 802f667e
P7: c0000005
P8: 00062ec8
P9:
P10:

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERAD84.tmp.mdmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERAE60.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERAE70.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERAE91.tmp.txt

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_communicatork9.e_17fc679fea9632e7a767b1a9619aa5dfc2fd8fe2_996554f6_28f5cf54

Analysis symbol:
Rechecking for solution: 0
Report Id: 1cb9cc46-a980-4f04-a848-27f873f2956d
Report Status: 268435456
Hashed bucket: 32229ed00c363c5f417a51a758bdcb3a
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Windows Error Reporting" />
<EventID Qualifiers="0">1001</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2018-05-11T22:28:54.657836800Z" />
<EventRecordID>41491</EventRecordID>
<Channel>Application</Channel>
<Computer>xxxxxxxxxxxxx</Computer>
<Security />
</System>
<EventData>
<Data>109138500329</Data>
<Data>1</Data>
<Data>APPCRASH</Data>
<Data>Not available</Data>
<Data>0</Data>
<Data>communicatork9.exe</Data>
<Data>8.6.4.0</Data>
<Data>570e97cd</Data>
<Data>ntdll.dll</Data>
<Data>10.0.15063.608</Data>
<Data>802f667e</Data>
<Data>c0000005</Data>
<Data>00062ec8</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERAD84.tmp.mdmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERAE60.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERAE70.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERAE91.tmp.txt</Data>
<Data>C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_communicatork9.e_17fc679fea9632e7a767b1a9619aa5dfc2fd8fe2_996554f6_28f5cf54</Data>
<Data>
</Data>
<Data>0</Data>
<Data>1cb9cc46-a980-4f04-a848-27f873f2956d</Data>
<Data>268435456</Data>
<Data>32229ed00c363c5f417a51a758bdcb3a</Data>
</EventData>
</Event>

Log Name: Application
Source: Windows Error Reporting
Date: 5/11/2018 4:28:49 PM
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: xxxxxxxxxxxxxx
Description:
Fault bucket 116179904435, type 5
Event Name: BEX
Response: Not available
Cab Id: 0

Problem signature:
P1: communicatork9.exe
P2: 8.6.4.0
P3: 570e97cd
P4: MediaTermination.dll
P5: 1.0.0.1
P6: 570e971a
P7: 00076480
P8: c0000409
P9: 00000015
P10:

Attached files:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_communicatork9.e_eb4b50532c1fdc415213a363c925e522a863c696_996554f6_cab_3bdd34f9\minidump.mdmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3C7.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER102B.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1C22.tmp.txt
\\?\C:\Users\xxxxxxx\AppData\Local\Temp\WER2897.tmp.appcompat.txt
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_communicatork9.e_eb4b50532c1fdc415213a363c925e522a863c696_996554f6_cab_3bdd34f9\memory.hdmp

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_communicatork9.e_eb4b50532c1fdc415213a363c925e522a863c696_996554f6_1479b3ed

Analysis symbol:
Rechecking for solution: 0
Report Id: 95c95910-14cc-421d-95cc-13f0fbabb26a
Report Status: 268435456
Hashed bucket: 30110c77096b369a16a93ce0150ba042
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Windows Error Reporting" />
<EventID Qualifiers="0">1001</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2018-05-11T22:28:49.253584100Z" />
<EventRecordID>41490</EventRecordID>
<Channel>Application</Channel>
<Computer>xxxxxxxxxxxx</Computer>
<Security />
</System>
<EventData>
<Data>116179904435</Data>
<Data>5</Data>
<Data>BEX</Data>
<Data>Not available</Data>
<Data>0</Data>
<Data>communicatork9.exe</Data>
<Data>8.6.4.0</Data>
<Data>570e97cd</Data>
<Data>MediaTermination.dll</Data>
<Data>1.0.0.1</Data>
<Data>570e971a</Data>
<Data>00076480</Data>
<Data>c0000409</Data>
<Data>00000015</Data>
<Data>
</Data>
<Data>
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_communicatork9.e_eb4b50532c1fdc415213a363c925e522a863c696_996554f6_cab_3bdd34f9\minidump.mdmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3C7.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER102B.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1C22.tmp.txt
\\?\C:\Users\xxxxxxxxxxxxxx\AppData\Local\Temp\WER2897.tmp.appcompat.txt
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_communicatork9.e_eb4b50532c1fdc415213a363c925e522a863c696_996554f6_cab_3bdd34f9\memory.hdmp</Data>
<Data>C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_communicatork9.e_eb4b50532c1fdc415213a363c925e522a863c696_996554f6_1479b3ed</Data>
<Data>
</Data>
<Data>0</Data>
<Data>95c95910-14cc-421d-95cc-13f0fbabb26a</Data>
<Data>268435456</Data>
<Data>30110c77096b369a16a93ce0150ba042</Data>
</EventData>
</Event>

Log Name: Application
Source: Application Error
Date: 5/11/2018 4:28:45 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: xxxxxxxxx
Description:
Faulting application name: communicatork9.exe, version: 8.6.4.0, time stamp: 0x570e97cd
Faulting module name: ntdll.dll, version: 10.0.15063.608, time stamp: 0x802f667e
Exception code: 0xc0000005
Fault offset: 0x00062ec8
Faulting process id: 0x2ab4
Faulting application start time: 0x01d3e9362299dcff
Faulting application path: C:\Program Files (x86)\Cisco Systems\Cisco IP Communicator\communicatork9.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: 1cb9cc46-a980-4f04-a848-27f873f2956d
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2018-05-11T22:28:45.791448500Z" />
<EventRecordID>41489</EventRecordID>
<Channel>Application</Channel>
<Computer>xxxxxxxx</Computer>
<Security />
</System>
<EventData>
<Data>communicatork9.exe</Data>
<Data>8.6.4.0</Data>
<Data>570e97cd</Data>
<Data>ntdll.dll</Data>
<Data>10.0.15063.608</Data>
<Data>802f667e</Data>
<Data>c0000005</Data>
<Data>00062ec8</Data>
<Data>2ab4</Data>
<Data>01d3e9362299dcff</Data>
<Data>C:\Program Files (x86)\Cisco Systems\Cisco IP Communicator\communicatork9.exe</Data>
<Data>C:\WINDOWS\SYSTEM32\ntdll.dll</Data>
<Data>1cb9cc46-a980-4f04-a848-27f873f2956d</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>

Log Name: Application
Source: Windows Error Reporting
Date: 5/11/2018 4:28:45 PM
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: xxxxxxxxx
Description:
Fault bucket , type 0
Event Name: BEX
Response: Not available
Cab Id: 0

Problem signature:
P1: communicatork9.exe
P2: 8.6.4.0
P3: 570e97cd
P4: MediaTermination.dll
P5: 1.0.0.1
P6: 570e971a
P7: 00076480
P8: c0000409
P9: 00000015
P10:

Attached files:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_communicatork9.e_eb4b50532c1fdc415213a363c925e522a863c696_996554f6_cab_3bdd34f9\minidump.mdmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3C7.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER102B.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1C22.tmp.txt
\\?\C:\Users\xxxxxx\AppData\Local\Temp\WER2897.tmp.appcompat.txt
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_communicatork9.e_eb4b50532c1fdc415213a363c925e522a863c696_996554f6_cab_3bdd34f9\memory.hdmp

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_communicatork9.e_eb4b50532c1fdc415213a363c925e522a863c696_996554f6_cab_3bdd34f9

Analysis symbol:
Rechecking for solution: 0
Report Id: 95c95910-14cc-421d-95cc-13f0fbabb26a
Report Status: 4
Hashed bucket:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Windows Error Reporting" />
<EventID Qualifiers="0">1001</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2018-05-11T22:28:45.326167800Z" />
<EventRecordID>41488</EventRecordID>
<Channel>Application</Channel>
<Computer>xxxxxxxxxxx</Computer>
<Security />
</System>
<EventData>
<Data>
</Data>
<Data>0</Data>
<Data>BEX</Data>
<Data>Not available</Data>
<Data>0</Data>
<Data>communicatork9.exe</Data>
<Data>8.6.4.0</Data>
<Data>570e97cd</Data>
<Data>MediaTermination.dll</Data>
<Data>1.0.0.1</Data>
<Data>570e971a</Data>
<Data>00076480</Data>
<Data>c0000409</Data>
<Data>00000015</Data>
<Data>
</Data>
<Data>
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_communicatork9.e_eb4b50532c1fdc415213a363c925e522a863c696_996554f6_cab_3bdd34f9\minidump.mdmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3C7.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER102B.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1C22.tmp.txt
\\?\C:\Users\xxxxxxxxxx\AppData\Local\Temp\WER2897.tmp.appcompat.txt
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_communicatork9.e_eb4b50532c1fdc415213a363c925e522a863c696_996554f6_cab_3bdd34f9\memory.hdmp</Data>
<Data>C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_communicatork9.e_eb4b50532c1fdc415213a363c925e522a863c696_996554f6_cab_3bdd34f9</Data>
<Data>
</Data>
<Data>0</Data>
<Data>95c95910-14cc-421d-95cc-13f0fbabb26a</Data>
<Data>4</Data>
<Data>
</Data>
</EventData>
</Event>

Log Name: Application
Source: Application Error
Date: 5/11/2018 4:28:00 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: xxxxxxxxx
Description:
Faulting application name: communicatork9.exe, version: 8.6.4.0, time stamp: 0x570e97cd
Faulting module name: MediaTermination.dll, version: 1.0.0.1, time stamp: 0x570e971a
Exception code: 0xc0000409
Fault offset: 0x00076480
Faulting process id: 0x2ab4
Faulting application start time: 0x01d3e9362299dcff
Faulting application path: C:\Program Files (x86)\Cisco Systems\Cisco IP Communicator\communicatork9.exe
Faulting module path: C:\Program Files (x86)\Cisco Systems\Cisco IP Communicator\MediaTermination.dll
Report Id: 95c95910-14cc-421d-95cc-13f0fbabb26a
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2018-05-11T22:28:00.511358600Z" />
<EventRecordID>41487</EventRecordID>
<Channel>Application</Channel>
<Computer>xxxxxxxxxx</Computer>
<Security />
</System>
<EventData>
<Data>communicatork9.exe</Data>
<Data>8.6.4.0</Data>
<Data>570e97cd</Data>
<Data>MediaTermination.dll</Data>
<Data>1.0.0.1</Data>
<Data>570e971a</Data>
<Data>c0000409</Data>
<Data>00076480</Data>
<Data>2ab4</Data>
<Data>01d3e9362299dcff</Data>
<Data>C:\Program Files (x86)\Cisco Systems\Cisco IP Communicator\communicatork9.exe</Data>
<Data>C:\Program Files (x86)\Cisco Systems\Cisco IP Communicator\MediaTermination.dll</Data>
<Data>95c95910-14cc-421d-95cc-13f0fbabb26a</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>

Labels:
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1 Accepted Solution

Accepted Solutions

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Ratheesh Kumar
VIP Alumni
VIP Alumni
In response to tim.adams.r

‎05-14-2018 08:06 AM

Hi there

 

The bug CSCvc46415 (CIPC intermittent crash during use) is resolved with fix CIPC ES build 8.6.6.1.

 

You could open up a TAC for that or check this thread as a member already shared the fix. Download, install and test it out.


Download link

https://drive.google.com/open?id=1p3sMIKMNB7j32I4zJb34DdxMVVytQxy1

 

https://supportforums.cisco.com/t5/ip-telephony/cisco-ip-communicator-8-6-6-1-es/td-p/3318739

 

 

Good Luck

 

Hope this helps!

Cheers
Rath!


***Please rate helpful posts***

 

View solution in original post

6 Replies 6

Go to solution
R0g22
Cisco Employee
Cisco Employee

‎05-13-2018 01:35 AM

Windows version ? Does it only happen when you use a headset ? Run debug monitor on your machine and reproduce the issue.

0 Helpful

Go to solution
tim.adams.r
Level 1
Level 1
In response to R0g22

‎05-14-2018 07:39 AM - edited ‎05-14-2018 07:40 AM

OS: Windows 10 version 1703

I have not tried using my phone without my headset or running a debug monitor because I can't recreate the issue on command. The issue happens randomly during use about twice a day. Can you provide a link to the tool and some documentation on how to set up the tool so I can monitor per your request? Thanks for the reply. 

0 Helpful

Go to solution
Ratheesh Kumar
VIP Alumni
VIP Alumni
In response to tim.adams.r

‎05-14-2018 08:06 AM

Hi there

 

The bug CSCvc46415 (CIPC intermittent crash during use) is resolved with fix CIPC ES build 8.6.6.1.

 

You could open up a TAC for that or check this thread as a member already shared the fix. Download, install and test it out.


Download link

https://drive.google.com/open?id=1p3sMIKMNB7j32I4zJb34DdxMVVytQxy1

 

https://supportforums.cisco.com/t5/ip-telephony/cisco-ip-communicator-8-6-6-1-es/td-p/3318739

 

 

Good Luck

 

Hope this helps!

Cheers
Rath!


***Please rate helpful posts***

 

Go to solution
tim.adams.r
Level 1
Level 1
In response to Ratheesh Kumar

‎05-14-2018 08:13 AM

Cisco Rath thank you! I installed 8.6.6.1 I'll keep this updated if that fixes the issue. 

0 Helpful

Go to solution
Suhail.Quadri
Level 1
Level 1
In response to tim.adams.r

‎12-13-2019 08:23 AM

Cisco TAC has a newer version of the engineering special (v 8.6.6.14) (FYI: ES 8.6.6.1 crashes after the latest windows 10 update this week)
0 Helpful

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goldfox124555
Level 1
Level 1
In response to Ratheesh Kumar

‎11-24-2022 02:24 AM

Hello how are you? can you send me the version CIPC ES build 8.6.6.1. ?

0 Helpful
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