11-21-2017 11:36 PM - edited 03-17-2019 11:38 AM
im applying auto attendant at a customer CUC 11.5 , the customer have a call recording system , so i need when the message says for example "press 1 for sales" 1 will transfer him to an extension using "caller input" then i set 1 to "transfer to alternate contact number" but before he get transferred i need him to hear a message like " this call will be recorded" then he gets transferred , how do i do that?
Solved! Go to Solution.
11-22-2017 04:14 AM
11-22-2017 03:49 AM
Add a second call handler with “your call may be recorded” as the greeting and an after geeetinf action of an unsupervised transfer.
11-22-2017 04:09 AM
well i created a "record your message" call handler with that greeting but when i go into edit>greeting>standard>"after greeting" i have only these options?
-call action
-call handler
-interview handler
-directory handler
-conversation
-user with mailbox
none of them list a transfer to a extension directly?
11-22-2017 04:14 AM
11-22-2017 04:27 AM
it worked thank you so much
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