11-10-2014 08:20 AM - edited 03-17-2019 12:52 AM
I am seeing lot of RTMT alerts for Cisco Prime LM DB service down in CUCM 10.5. I don't see any service related to it on serviceability page.
service won't start via CLI either. How do I start his service so that RTMT alerts stops
Cisco Prime LM DB[STOPPED] Component is not running
admin:utils service start Cisco Prime LM DB
Service Manager is running
Cisco Prime LM DB[STARTING]
Cisco Prime LM DB[STARTING]
Cisco Prime LM DB[STARTING]
Cisco Prime LM DB[STARTING]
Cisco Prime LM DB[STARTING]
Cisco Prime LM DB[STARTING]
Cisco Prime LM DB[STARTING]
Cisco Prime LM DB[STARTING]
Cisco Prime LM DB[STARTING]
Cisco Prime LM DB[STARTING]
Cisco Prime LM DB[STARTING]
Cisco Prime LM DB[STARTING]
Cisco Prime LM DB[STARTING]
Cisco Prime LM DB[STARTING]
Cisco Prime LM DB[STARTING]
Cisco Prime LM DB[STARTING]
Component is not running
Cisco Prime LM DB[NOTRUNNING]
11-10-2014 08:37 AM
11-10-2014 08:38 AM
Sorry 10.5 su1a
03-03-2015 10:41 AM
Is there a resolution for this problem.
We have a publisher and 4 subscribers. All I was doing was a routine reboot of our servers starting with the publisher and followed by each subscriber.
Call Manager version: System version: 10.5.1.10000-7
Took screen shots of all services using utils service list and the command Cisco Prime LM DB[STARTED] was activated on all them before rebooting each server one at a time.
After all services started on publisher checked:
Publisher - Cisco Prime LM DB[STARTED]
Subscriber - Cisco Prime LM DB[STOPPED] Component is not running
Subscriber - Cisco Prime LM DB[STOPPED] Component is not running
Subscriber - Cisco Prime LM DB[STOPPED] Component is not running
Subscriber- Cisco Prime LM DB[STARTED]
Now my email wont stop spamming from 3 out of the 4 subscribers with [RTMT-ALERT-StandAloneCluster] CriticalServiceDown
I tried to run the following command:
admin:utils service start Cisco Prime LM DB
Service Manager is running
Cisco Prime LM DB[STARTING]
Cisco Prime LM DB[STARTING]
Cisco Prime LM DB[STARTING]
Cisco Prime LM DB[STARTING]
Cisco Prime LM DB[STARTING]
Cisco Prime LM DB[STARTING]
Cisco Prime LM DB[STARTING]
Cisco Prime LM DB[STARTING]
Cisco Prime LM DB[STARTING]
Cisco Prime LM DB[STARTING]
Cisco Prime LM DB[STARTING]
Cisco Prime LM DB[STARTING]
Cisco Prime LM DB[STARTING]
Cisco Prime LM DB[STARTING]
Cisco Prime LM DB[STARTING]
Cisco Prime LM DB[STARTING]
Component is not running
Cisco Prime LM DB[NOTRUNNING]
Why does it work for the publisher and one subscriber? I can login into Cisco Prime License Manger Version: 10.5.1.10000-9 and everything appears fine.
Please help!!!
03-12-2015 02:27 AM
You need to upgrade to 10.5.1 SU1a
12-06-2015 09:45 AM
I ran into the same issue and simply did a reboot of the same server and all services came back without issue.
10-05-2015 04:13 PM
Just to comment on this, I have seen this issue on 10.0. as well.
01-05-2016 04:35 PM
I also started to see this issue. However, it is on a CUCM running version 10.5.2.11900-3. I have attempted to restart the service from the CLI:
admin:utils service start Cisco Prime LM DB
Service Manager is running
Cisco Prime LM DB[STARTING]
Cisco Prime LM DB[STARTING]
Cisco Prime LM DB[STARTING]
Cisco Prime LM DB[STARTING]
Cisco Prime LM DB[STARTING]
Cisco Prime LM DB[STARTING]
Cisco Prime LM DB[STARTING]
Cisco Prime LM DB[STARTING]
Cisco Prime LM DB[STARTING]
Cisco Prime LM DB[STARTING]
Cisco Prime LM DB[STARTING]
...
Component is not running
Cisco Prime LM DB[NOTRUNNING]
I have also rebooted the server. This happens to be a single node cluster. The error was still present.
I eventually opened a service request with TAC. Cisco actually had me completely disable the Cisco Prime LM DB service on the cluster by issuing the command "license management system remove" from the CLI. Since we use a centralized Prime License Manager to manage our licenses we don't require the localized Prime LM DB service on the cluster. The odd thing is that we had been running 10.5(2) on this cluster for at least five months, and the issue just surfaced recently. Cisco was not able to tell me what triggers the Prime LM DB issue, and the TAC engineer seemed a bit surprised to see it surface in version 10.5(2). Regardless, the issue in my case is now resolved simply by completely disabling the service.
01-05-2016 04:35 PM
https://supportforums.cisco.com/discussion/12740296/cisco-elm-db-service-not-running#comment-11047576
01-06-2016 08:33 AM
The support discussion referenced deals more with disabling RTMT alerts as opposed to correcting the Prime LM DB issue we are seeing. I don't need to disable the alert, and since the actual alert is clumped in the "CriticalServiceDown" category I certainly don't want to disable that. Cisco actually had me completely disable the Cisco Prime LM DB service on the cluster by issuing the command "license management system remove" from the CLI. Since we use a centralized Prime License Manager to manage our licenses we don't require the localized Prime LM DB service on the cluster.
01-24-2024 08:58 AM
Is this resolved? Ran into same issue.
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