09-27-2019 01:03 AM
Hi,
I have upgraded a system from 7.1 to 12.5. Upgrade went OK
What we see is that on the 6921 (SCCP) the feature buttons for transfer and conference don't work. As a softkey template I selected "Cisco User with Feature Hardkeys" and "Cisco Feature with Feature Hardkeys" But not working. When you press Transfer or Conference, absolutely nothing is hapeneing
On version 7.1.5 these buttons were working fine
Any one seen this issue?
JH
09-27-2019 03:57 AM
09-27-2019 04:14 AM
Hi
I made it work now.
I had to create a softkey template with in connected state Conferencing and Transfer assigned
And then the hardkeys for transfer and conference started to work. In my lab I have 88XX and 99XX phones and even without any softkey template the hardkeys for Transfer and Conference are working
Also I did a migration from CUCM 7.1.5 on MCS to 12.5 on UCS, so all configuration should be preserved, and we never had any issues on 7.1.5
Anyway, it is working now
Thanks
Jan
09-27-2019 07:23 AM
I’m glad to hear that you found a workaround. That is not expected behavior though. Assuming you do not see an existing defect published for the firmware version you are running, I suggest opening a TAC case to get this fixed/patched - for yourself and other customers.
09-27-2019 08:10 AM
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